William Bishop
Columbus,OH
Summary
Forward-thinking Credit Analyst with customer correspondence and credit analysis expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Precise Accounts Payable Specialist with 7+ years of experience working with commercial and residential accounts. Skilled at fixing account and data discrepancies with professionalism, proven history of resourcefulness, accuracy and extensive knowledge.
Overview
10
10
years of professional experience
Work History
SENIOR CREDIT SERVICES ANALYST
BALANCING, RECONCILIATION, Spectrum
02.2022 - Current
- Prepare month-end journal entries from detailed accounting transactions over the calendar month
- Review variances both in trends and to budget and be prepared to present the financial statements to leadership
- Provide insight into the variances including communicating with personnel on accounting related issues, completing monthly variance reports, supporting the audit process, and providing specific required analysis on assigned areas
- Update all required schedules for maintaining the balance sheet
- Review transactional level detail including accounts payable transactions.
Senior Credit Services Specialist
Spectrum
01.2002 - 01.2022
- Assist agents to locate missing check payments using MICR
- Assist agents to locate missing credit card payments using CHASE PAYMENTECH
- Assist agents to locate missing EFT payments using CHASE PAYMENTECH
- Assist agents locate missing Cash payments using vendors and reports
- Developed and implemented training initiatives for new hires
- Assists team leader/manager with team performance tracking/improvements via quality audit review of daily departmental work activities
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Provide reporting to supervisors/managers which assists them in monitoring the performance of team members
- Audits tickets and tasks to ensure adherence to company policies and procedures, reporting discrepancies back to the team leader/manager for follow-up
- Assists with training and auditing of the department for adherence to established policies and procedures
- Projects include complex problem resolution, applying policies and procedures, and practical application of the general and specific technical aspects of the job.
SWITCH PROVISIONING SPECIALIST III
Spectrum
10.2018 - Current
- Assist management on all Business (BUS) related escalations
- Developed and implemented training initiatives for new hires
- Effectively communicate while attending weekly meetings with upper management to oversee system protocols are being properly executed
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Successfully overseeing, and mitigating issues with our vendors to ensure service delivery SLA's (Service Level Agreements)
- Assists representatives with customer questions/escalations in a timely, thorough and efficient manner
- Coordinates and communicates with the PAC Supervisor, Facilitators, Manager, and Directors to ensure efficient operations and customer satisfaction
- Remains current and knowledgeable on every aspect of supported product
- Complies with all company and call center policies and procedures
- Accurately documented customer account records based on actions taken
- Fulfills work schedules as required
- Identifies training and skill gaps, and provide proactive feedback and recommendations for improvement
- Successfully lead small training groups to ensure correct procedures are being implemented
TECHNICAL SUPPORT REPRESENTATIVE
TIER 3, Time Warner Cable/ SPECTRUM
06.2016 - 10.2018
- Provide residential customers with high-level technical support for data, and voice in a manner that is consistent with Spectrum policies, procedures, quality standards, and customer needs
- Proactively utilize all diagnostic and monitoring tools available to ensure uninterrupted service for all of our customers
- Troubleshoot subscriber calls for all Data/ Phone issues for Residential Customers
- Accurately documented customer account records based on actions taken
- Fulfills work schedules as required
- Remains current and knowledgeable on every aspect of supported product
- Complies with all company and call center policies and procedures
- Helped streamline repair processes and update procedures for support action consistency.
Education
Associates - Business Management/ Accounting
Ohio University
Athens, OHSpectrum 3rd QUARTER CHAMPION -
2022
SPECTRUM GOLD AWARD WINNER -
2021
SPECTRUM 4TH QUARTER CHAMPION -
2021
Skills
- Completed multiple courses and training in customer service, sales strategies, time management, leadership, HR compliance, and assessing performance
- Telecommunication Systems: PeopleSoft, Avaya, Kronos, Aspect
- Charter Specific Systems: ICOMS, CSG, Gateway/Agent OS, TMS, OSM, ESR, TRAM Software Systems: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- Account management
- CHASE PAYMENTECH; REMITCO;BNY MELLON; WELLS FARGO
- Reporting Management
- Automation Support
- Data Analysis
- Account Reconciliation
- Data Entry
- VLOOKUP
- Analytical and Critical Thinking
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SENIOR CREDIT SERVICES ANALYST
BALANCING, RECONCILIATION, Spectrum
02.2022 - Current
SWITCH PROVISIONING SPECIALIST III
Spectrum
10.2018 - Current
TECHNICAL SUPPORT REPRESENTATIVE
TIER 3, Time Warner Cable/ SPECTRUM
06.2016 - 10.2018
Senior Credit Services Specialist
Spectrum
01.2002 - 01.2022
Associates - Business Management/ Accounting
Ohio University
Spectrum 3rd QUARTER CHAMPION -
SPECTRUM GOLD AWARD WINNER -
SPECTRUM 4TH QUARTER CHAMPION -
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