William Black
Idaho Falls,ID
Summary
Serviced-focused leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
Service / Body Shop Manager
The Jackson Group Peterbilt
Idaho Falls, ID
12.2024 - Current
- Oversaw daily operations, ensuring compliance with safety standards and quality control measures.
- Managed team performance, providing mentorship and training to enhance skill development.
- Implemented process improvements, resulting in increased efficiency and reduced turnaround times.
- Developed and maintained customer relationships, fostering trust and satisfaction through service excellence.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Facilitated regular staff meetings to communicate updates and encourage team engagement.
General Manager
TLG Peterbilt
Greensboro, NC
12.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Effectively built customer and employee loyalty.
Branch Manager
Mhc Kenworth
Concord, NC
05.2024 - 12.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Operations Manager
TLG Peterbilt
Greensboro, NC
10.2021 - 12.2021
Vice President of Operations
National Fleet Management
Greensboro, NC
03.2021 - 10.2021
- Successfully grow, and manage operations as effectively and efficiently as possible to meet and exceed all company revenue and organizational goals.
Regional Manager
National Fleet Management
Greensboro, NC
06.2018 - 03.2021
- Kept up with activities at regional business locations through regular visits and check-ins.
General Manager
National Fleet Management
Greensboro, NC
08.2016 - 03.2018
- Achieved revenue and profit targets through solid promotional and budget control strategies.
Assistant Service Manager
National Fleet Management
Charlotte, NC
01.2014 - 08.2016
- Managed all service documentation, including work orders, employee timecards, and warranty approvals.
Service Writer
National Fleet Management
Winston Salem, NC
07.2011 - 01.2014
Education
High School Diploma -
West Stokes High School
King, NC06.2008
Skills
Strong team-builder
Excellent time management skills
Customer Service
Interviewing and Hiring
Verbal/written communication
Relationship Building
Branch Operations Management
Excellent work ethic
Decision-Making
Conflict Resolution
Operations Management
Timeline
Service / Body Shop Manager
The Jackson Group Peterbilt
12.2024 - Current
Branch Manager
Mhc Kenworth
05.2024 - 12.2024
General Manager
TLG Peterbilt
12.2021 - Current
Operations Manager
TLG Peterbilt
10.2021 - 12.2021
Vice President of Operations
National Fleet Management
03.2021 - 10.2021
Regional Manager
National Fleet Management
06.2018 - 03.2021
General Manager
National Fleet Management
08.2016 - 03.2018
Assistant Service Manager
National Fleet Management
01.2014 - 08.2016
Service Writer
National Fleet Management
07.2011 - 01.2014
High School Diploma -
West Stokes High School