Proven account manager with a decade of experience in client relationship management, skilled in developing revenue growth strategies and enhancing customer engagement.
Overview
20
20
years of professional experience
Work History
Truck Driver
Rockford Industrial
Machesney Park
02.2026 - 08.2027
Operated trucks to transport goods across designated routes.
Customer Service Representative
Rockford Industrial
Janesville
10.2007 - 11.2010
Assisted customers with inquiries and provided product information.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Branch Manager
Rockford Industrial
JANESVILLE
11.2010 - 07.2014
Oversaw daily branch operations and ensured compliance with company policies.
Led staff training initiatives to enhance customer service and operational efficiency.
Managed inventory levels and implemented effective stock control measures.
Developed and maintained strong relationships with customers and local businesses.
Account Manager
Airgas LLC
JANESVILLE
07.2014 - Current
Developed strategies to increase revenue from existing accounts.
Developed strategies that increased client engagement and satisfaction.
Managed client relationships to drive satisfaction and retention.
Renewed existing accounts through strengthened client relationships.