LARRY JACQUES

Operated CDL A vehicle for hauling scrap trailers across United States

• Route Management: Drive a truck to service existing customers, delivering and picking up Cintas products such as uniforms, mats, and restroom supplies. e
• Customer Service: Deliver exceptional service by maintaining customer relationships, resolving concerns, and ensuring customer satisfaction. o
• Sales and Growth: Identify opportunities to cross-sell and upsell additional Cintas products and services to enhance the customer's business. o
• Account Maintenance: Replace used or outdated products, service equipment requiring periodic maintenance, and ensure clients have the necessary safety and facility solutions. &
• Quality and Compliance: Uphold Cintas's quality standards and work to ensure customer compliance with relevant regulations.

• Identified potential areas of improvement within existing processes for efficiency gains.
• Negotiated contracts with vendors and customers to maximize profits.
• Built strong partnerships with internal departments such as marketing, product development, and operations.
• Performed regular reviews of account performance metrics against established goals.
• Researched competitor activities to gain an advantage in the marketplace.
• Managed team of account representatives by providing guidance on sales tactics.
• Created and maintained relationships with key customers, resulting in increased revenue.

• Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
• Managed a portfolio of accounts by providing timely support and guidance.
• Cultivated strong client relationships through proactive communication and problem-solving.
• Maintained knowledge of company products and made recommendations based on client needs and prices.
• Implemented account management processes to ensure delivery of quality service standards.
• Maintained accurate records of all client interactions in CRM system.
• Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
• Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
• Promoted additional products or services based on customer needs assessment.

• Exhibited strong organizational skills in overseeing the scheduling of repairs, inspections, and other related tasks.
• Managed inventory levels effectively, reducing costs by utilizing stock efficiently.
• Scheduled and managed preventive and predictive maintenance in accordance with equipment and systems requirements.
• Utilized problem solving skills to develop strategies for resolving complex equipment issues.
• Maintained accurate records of all maintenance work performed and materials used.
• Monitored progress of repairs being carried out by external technicians and contractors.
• Reduced downtime by implementing preventive maintenance scheduling.
• Established effective working relationships with contractors, vendors, suppliers, customers and other stakeholders involved in the process of maintaining facilities or equipment.