William Boyd

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
• Enhanced facility security by conducting regular inspections and addressing potential risks.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
• Observed behavior of residents individually and in groups.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
• Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
• Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
• Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
• Interviewed inmates to obtain information and assess needs.
• Reduced inmate altercations through proactive conflict resolution strategies.
• Enhanced facility safety by conducting regular and thorough cell inspections.
• Ensured security of facility perimeter by conducting routine patrols.

• Supervised inmate activities, ensuring compliance with institutional policies and procedures.
• Conducted regular security inspections to identify potential safety hazards and maintain facility integrity.
• Assisted in training new correctional officers on protocols and emergency response techniques.
• Managed inmate records, documenting behavioral incidents and processing disciplinary actions efficiently.

Licensed Traffic Control Specialist . Set-up and provide traffic control for road work crews.

• Patiently directed motorists towards detours and alternate routes.
• Used flagging tools such as stop and slow paddle and red flag.
• Familiar with use of hand signaling procedures.

Set up online gaming servers for customers, including adding mods and scripts. Custom computer building and repair. Also would take small mechanic jobs performing repairs and preventive maintenance on cars trucks and tractors.

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
• Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Applied knowledge of standard equipment and manufacturer repair guidelines.
• Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
• Serviced equipment for expedient repair and minimal downtime.
• Performed maintenance duties and safely handled chemicals and solutions.
• Explained diagnostic findings to customers and outlined repair or service options.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Inspected equipment to diagnose operational issues.
• Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.

• Provided Tech support to Apple Iphone customers.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Build and sell custom order computers. Take orders for custom PC's. Repair and upgrade customer computers.

• Completed all tasks according to technical document requirements and specifications to work with accuracy.

Contracted to perform all manner of jobs.

• Performed maintenance duties and safely handled chemicals and solutions.
• Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
• Serviced equipment for expedient repair and minimal downtime.
• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.