William Boyd
HILO
Summary
Customer-focused administrative leader with over 20 years of experience in enhancing satisfaction through effective communication and problem-solving. Expertise in team collaboration, event planning, and office operations management to drive efficiency. Committed to delivering memorable customer experiences while supporting organizational goals.
Overview
26
26
years of professional experience
Work History
Owner- Boyd Hawaii LLC
Boyd Hawaii LLC
Hilo
07.2001 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered attentive service to customers in-person and over the phone, enhancing overall experience.
- Assisted with customer requests and answered questions to improve satisfaction.
- Executed daily tasks with accuracy and efficiency to support operational flow.
- Coordinated and delivered breakfast and lunch services for students across multiple sites.
Administrative Assistant
Connections Public Charter School
HILO
07.2000 - 07.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence for management staff.
- Facilitated interdepartmental communication to streamline information flow and collaboration.
- Developed internal communications to enhance team collaboration and information sharing.
- Supported the implementation of school policies and procedures effectively.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Communicated effectively with parents, students, and community members.
- Managed and oversaw transportation drivers and maintenance.
- Managed and oversaw janitorial staff.
- M
Education
BBA - Leadership
Southern New Hampshire University
Hooksett, NH09-2021
Skills
- Supply chain management
- Operational management
- Food service management
- Event coordination
- Record keeping
- Regulatory compliance
- Business management
- Problem solving
- Time management
- Team collaboration
- Verbal communication
- Customer service
Timeline
Owner- Boyd Hawaii LLC
Boyd Hawaii LLC
07.2001 - Current
Administrative Assistant
Connections Public Charter School
07.2000 - 07.2024
BBA - Leadership
Southern New Hampshire University