Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
28
28
years of post-secondary education
Work History
Operations\Security Director
Boys and Girls Club of Montgomery, County
Crawfordsville, IN
01.2023 - Current
Completed pre-screening activities for new hires and processed background checks and prior employment verification
Automated office operations by managing client correspondence and data communications
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
Created memos, letters and other documents, fostering internal and external communication
Processed financial documents, contracts, expense reports and invoices
Replenished office supplies, placing new orders for restocking to maintain inventory
Filtered emails based on importance and escalated issues to leadership
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
Explained company personnel policies, benefits and procedures to employees or job applicants
Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Deputy Town Marshal
Hillsboro Police Department
04.2021 - Current
Performed routine patrol as a Deputy Town Marshal
Performed medical saving actions using my training
Performed Warrant searches and apprehensions
Numerous Traffic Stops
Had very good communication with the town residents and Board.
Independent Insurance Broker/agent
WB
01.2019 - Current
Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements
Conducted telephone appointments with prospective clients to build rapport and sell insurance services
Engaged customers and provided high level of service by carefully explaining details about documents
Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs
Conducted meetings or phone calls with potential clients to present insurance policies and answer questions
Analyzed customer needs and provided best options, upselling products and services
Pursued new clients through various marketing strategies to grow existing portfolio of policyholders
Responded to customer inquiries and problems to promote great service
Received underwriting approvals after accurately completing applications for insurance coverage
Researched insurance plans to find good options for clients' needs
Stayed abreast of industry changes to amend insurance programs for existing and prospective clients
Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs
Prepared proposals and conducted closing interviews to sell insurance products.
Lead Investigator
Montgomery County Jail
11.2019 - 01.2023
Maintained detailed case log of all cases assigned to monitor progress and completion
Maintained organized records of all information and material pertinent to open investigations
Interviewed subjects, targets and witnesses for information verification and corroboration
Testified under oath in administrative hearings and criminal court cases
Ran background checks of individuals to obtain data on character, financial status and personal history
Reported results of investigations with written observations and photographs, and produced final reports.
Detention Deputy
Parke County Sheriff's Office
06.2019 - 11.2019
Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents
Fingerprinted and photographed incoming and released inmates
Followed daily routine schedule and took head counts of all inmates in assigned cell block
Performed searches of people, vehicles, mail items and dormitories
Exercised surveillance and control over inmates
Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons
Transported and escorted inmates to hospitals, court and other institutions
Conducted inmate and detention facility visual surveillance to identify and subdue unrest
Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers
Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations
Supervised inmates during day-to-day activities
Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations
Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence
Counseled inmates and responded to legitimate questions, concerns and requests
Performed head counts, checking cells for missing inmates
Served meals and dispensed medications to inmates
Maintained records of prisoners' identification and charges
Inspected locks, window bars, doors and security systems to support escape prevention
Distributed commissary items and dispensed prescribed medication to prisoners
Used appropriate means to discipline prisoners
Issued clothing, tools and other authorized items to inmates
Conducted fire, safety and sanitation inspections.
Senior Field Agent
West Central Regional Community
01.2015 - 07.2019
Attended regular trainings and maintained appropriate certifications
Maintained daily logs of shift activity
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
Maintained clear and open communications with facility areas to support safe operations
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Senior Pastor
Grace Baptist Church
12.2013 - 12.2017
Conducted special services like baptisms, weddings and funerals
Guided church into new seasons of ministry through dynamic sermons and meaningful discussions
Reached out to unchurched, new residents or inactive church members
Visited, counseled and prayed with church members to provide pastoral care
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders
Led outreach initiatives to reach out to unchurched, inactive or new residents in community
Managed all aspects of ministry
Responded to crisis situations to offer support, prayer and counseling
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs
Worked with leadership committee to set annual church master calendar.
Armed Security Officer
Inter Con Security
08.2011 - 12.2013
Maintained order and safety while providing customer service and information to facility visitors
Investigated reported incidents to protect company assets
Evaluated credentials of personnel and provided temporary badges to visitors
Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
Monitored building access and identified all officials and employees before authorizing entrance
Surveyed multiple CCTV feeds to closely monitor important areas on grounds
Tracked vehicles on premises, including license plate numbers.
Senior Pastor
Turnagain Baptist Church
02.2009 - 08.2012
Conducted special services like baptisms, weddings and funerals
Guided church into new seasons of ministry through dynamic sermons and meaningful discussions
Reached out to unchurched, new residents or inactive church members
Visited, counseled and prayed with church members to provide pastoral care
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders
Led outreach initiatives to reach out to unchurched, inactive or new residents in community
Managed all aspects of ministry
Responded to crisis situations to offer support, prayer and counseling
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs
Worked with leadership committee to set annual church master calendar.
Associate Pastor
Astatula Baptist Church
06.2006 - 02.2009
Visited, counseled and prayed with church members to provide pastoral care
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders
Reached out to unchurched, new residents or inactive church members
Brought attention to youth ministry contributions through congregational awareness initiatives
Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
Detention Deputy/deputy Sheriff
Lake County Sheriff's Office
09.1999 - 06.2006
Transported suspects or prisoners to jail or court to maintain custody