William Bradley
Nashville,TN
Summary
Dynamic Operations Manager with a proven track record at Security Industry Specialists, Inc., excelling in people-focused leadership and process improvement. Enhanced employee retention and customer satisfaction through effective communication and training initiatives. Skilled in critical incident management, driving organizational goals, and fostering a culture of accountability and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Security Industry Specialists, Inc.
08.2022 - Current
- Manage operational staff twenty-eight and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Corporate Trainer
Security Industry Specialists, Inc.
08.2020 - 08.2022
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Managed the training outcomes for several Fortune 100 client companies throughout North America for over 700+ employees at thirteen locations.
Manager
Sendekem Group International
01.2018 - 08.2022
- Managed the Open Source Intelligence and Social Media Monitoring Teams for global operations
- Drove organizational goals , resulting in a promotion to manager in first 12 months of employment.
- Revamped Sendekem Executive Security Assessment program, triggering an increase of 500%.
- Produced bi-weekly Social Media Monitoring bulletin, increasing readership by 300%.
Education
Bachelor of Science - Criminal Justice
Union Institute And University
Cincinnati, OH02.2006
Skills
- People focused leadership
- Operations management
- Customer centricity
- Employee relations and conflict resolution
- Critical incident management
- Policies and procedures implementation
- Cross-functional communications
- Process improvement strategies
Certification
- Certified Train the Trainer; CPR/AED/First Aid and Advanced Bleeding Control, Health & Safety Institute - 5 years
- Certified Incident Management, FEMA - 20+ years
- OSINT & Privacy Training - 5 years
Timeline
Operations Manager
Security Industry Specialists, Inc.
08.2022 - Current
Corporate Trainer
Security Industry Specialists, Inc.
08.2020 - 08.2022
Manager
Sendekem Group International
01.2018 - 08.2022
Bachelor of Science - Criminal Justice
Union Institute And University
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