Lindsay Leslie
Davenport,IA
Summary
Dynamic retail leader with a proven track record at US Cellular, excelling in coaching and development. Expert in driving performance and customer satisfaction while managing a $5.5M store. Skilled in effective communication and fostering a client-centric culture, achieving breakthrough results through people-focused leadership and strategic development initiatives.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
US Cellular Part of T-Mobile Wireless
Davenport, IA
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supported customer service initiatives, enhancing shopping experiences and addressing inquiries effectively.
- Participated in merchandising efforts, maintaining product displays to attract customer attention.
- Responsible for 1000 SKUS throughout their lifecycle, mitigating shrink, and product knowledge.
- Focused on people-first leadershiphiring, coaching, and developing associates to build the perfect team that achieved breakthrough results.
- Directed operations of a $5.5M profit-margin store, driving performance, customer satisfaction, and associate engagement.
Assistant Manager
US Cellular Wireless
Davenport, IA
07.2021 - 04.2024
- Oversaw business operations, including inventory management and shrink management to support daily sales performance.
- Handled customer escalations with professionalism and empathy, aiding in customer retention and preserving customer loyalty.
- Assisted customers directly with account needs, device issues, and product solutions ensuring a seamless customer experience
- Led daily check ins with associates, reviewing performance and identifying opportunities for improvement.
- Motivated team members to collaborate effectively, fostering a positive and performance-driven store culture.
- Created and facilitated coaching templates to train and support new employees for accelerated onboarding and sales readiness.
Retail Wireless Consultant
US Cellular
Davenport, IA
06.2017 - 03.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting wireless plans and devices that best fit their needs.
- Conducted product demonstrations to educate customers on features and benefits of devices.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Trained new staff on company policies, product knowledge, and customer interaction techniques.
- Supported new leadership integration by coaching associates, clarifying expectations, and promoting collaboration for smoother daily operations
Education
Certified Esthetician - Esthetics
Capri College
Davenport, IA05-2010
High School Diploma -
Clinton High School
Clinton, IA05-2002
Skills
- Coaching and Development
- People focused leadership
- Client-centric approach
- Effective written and verbal communication
- Proficient in engaging diverse audiences
Accomplishments
Retail Wireless Consultant- Multiple time Top Gun Award winner for performance excellence.
Store Manager- Pinnacle Winner 2025- Top 5% of the company
Timeline
Retail Store Manager
US Cellular Part of T-Mobile Wireless
07.2024 - Current
Assistant Manager
US Cellular Wireless
07.2021 - 04.2024
Retail Wireless Consultant
US Cellular
06.2017 - 03.2024
Certified Esthetician - Esthetics
Capri College
High School Diploma -
Clinton High School