Summary
Overview
Work History
Education
Skills
Timeline
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JJ Acosta

Brownsville

Summary

A motivated leader with a passion to nuture and build interpersonal relationships. Works with a high level of multicultural awareness and adaptability. Focuses on competencies such as creating a collaborative environment, decision making and personal learning.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Starbucks
02.2023 - Current
  • Manages and maintains a routine of business analysis to assess the business and identify trends to guide activity that enhances the customer experience and grows COSD's
  • Plans intentional shoulder-to-shoulder observation time to generate insight, lead change and support building partner capability to elevate store performance.
  • Collaborates with peers to create an inclusive environment where all partners learn, grow and achieve goals together.
  • Regularly engages in purposeful development conversations that generate insight and drive performance.
  • Supports all partners in building confidence to uplift and inspire each other to ensure all team members understand the value they contribute to the team.
  • Ensures cleanliness and food safety systems are used to keep store clean, safe and ready to serve customers.

Shift Leader/Key Holder Leader

Starbucks
10.2019 - 02.2023
  • Communicates regularly on goals and progress with team.
  • Ensures partners skills and knowledge regularly, training and mentoring individuals with motivation to develop.
  • Identifies team opportunity points and implement in moment action plan to resolve concerns.
  • Provides coaching to ensure standards are being upheld and followed.
  • Optimizes customer experience by encouraging and delivering superior services and effectively troubleshooting issues.
  • Communicate Starbucks's mission and store goals to help partners achieve success.
  • Supported in operational store goals of OTW times.

Operational Team Lead

Beauty And Beast Cuisine
07.2019 - 11.2019
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.

Trainer

Chick-fil-A
05.2018 - 08.2019
  • Provided in-house training to new team members concerning maintenance of standardized training approaches.
  • Assessed team member performance and skills to provide effective and customized training.
  • Skilled in performing food handling processes, customer service and sales transactions in fast-paced environment.
  • Focused on greeting all customers positively.
  • Prepared training of quickly taking orders, managing customer window and preparing food.
  • Offer service and hospitality everywhere in restaurant, including front and back of house and in drive-thru.
  • Successfully solved customer opportunities and problems when mistakes were made with orders and payments.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
12.2027

High School Diploma -

Los Fresnos High School
Los Fresnos, TX
05.2018

Skills

  • Energetic nature
  • Effective communication
  • Coaching development
  • Growth mindset
  • Positive Learning Environment
  • Problem-solving
  • Team-building
  • Active listening

Timeline

Assistant Store Manager

Starbucks
02.2023 - Current

Shift Leader/Key Holder Leader

Starbucks
10.2019 - 02.2023

Operational Team Lead

Beauty And Beast Cuisine
07.2019 - 11.2019

Trainer

Chick-fil-A
05.2018 - 08.2019

Bachelor of Science - Psychology

Arizona State University

High School Diploma -

Los Fresnos High School

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JJ Acosta