Milissa Ware
Alpharetta,GA
Summary
I have worked for years with the direct public and have managed all types of personalities. I have come to enjoy being part of peoples experiences and work life. I take pride in helping and maintaining friendships throughout my experiences. Creating a safe and fun environment has always been very important to me. Having a degree in sociology has helped me with my connection with people and ability to manage and help run a very successful restaurant and I want to continuing growing and enhancing my career.
Overview
2024
2024
years of professional experience
Work History
Assistant General Manager
Ceviche Alpharetta
09.2021 - 03.2023
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Motivated, trained and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
Manager
Bier Garden Of Encinitas
05.2013 - 12.2020
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Resolved guests complaints while maintaining positive customer environment.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Directed staff of 25 personnel and helped managed a multi million dollar restaurant in the heart downtown Encinitas , Ca
Nanny
Tera Luedde
01.2012 - 01.2014
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Coordinated field trips to local parks, fire stations and zoos.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Assisted with light housekeeping duties as well as running errands.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
- Regularly traveled with family to help with vacation activities and childcare.
International Shipping and Supply Coordinator
Trenton International
01.2010 - 12.2011
- Managed accurate files and implemented new organizational systems to improve traceability.
- Executed top-notch customer service and assistance for 30plus companies with supply needs.
- Handled maintenance reports for orders requested and completed.
- Oversaw and regulated items from overseas with what was ordered to when it arrived and would be available for purchase.
- In contact with multiple companies who needed their shipments in a timely manner.
- Maintained Inventory on over 1000 of items from overseas
- Shipment arrival time and inspection documents per item
Education
Bachelor of Arts - Sociology
California State University - Long Beach,
Long Beach, CA06.2009
Associate of Arts -
Golden West College
Huntington Beach, CA05.2007
Skills
- Team Player
- Time management
- Energetic nature
- Detail-oriented
- Multitasking abilities
- Compassion
- Team Building
- Inventory maintaining
- Staff Scheduling
- Budget Control
- Sales Tracking
- Customer Service Management
- Decision Making
- Supplier Monitoring
- Training Management
- Quality Assurance
Timeline
Assistant General Manager
Ceviche Alpharetta
09.2021 - 03.2023
Manager
Bier Garden Of Encinitas
05.2013 - 12.2020
Nanny
Tera Luedde
01.2012 - 01.2014
International Shipping and Supply Coordinator
Trenton International
01.2010 - 12.2011
Bachelor of Arts - Sociology
California State University - Long Beach,
Associate of Arts -
Golden West College
Similar Profiles
Melisa GarciaMelisa Garcia
Waitress at Ceviche 105Waitress at Ceviche 105
Peter ShumatePeter Shumate
Server | Bar Manager | Kitchen Manager | Assistant General Manager at Ceviche Tapas Bar and RestaurantServer | Bar Manager | Kitchen Manager | Assistant General Manager at Ceviche Tapas Bar and Restaurant
Dayana Valdes ArizaDayana Valdes Ariza
Bartender at Pisco y Nazca Ceviche GastrobarBartender at Pisco y Nazca Ceviche Gastrobar
Janet HippJanet Hipp
Sr. Executive Assistant at HP, Inc.Sr. Executive Assistant at HP, Inc.
Latoya WilliamsLatoya Williams
Counselor at The Ministry VillageCounselor at The Ministry Village