SHELBY LEVESTON
Moreno Valley,USA
Summary
Dynamic Assistant General Manager at Five Guys with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in inventory management and team leadership, I excel at training staff and implementing process improvements, ensuring operational excellence and a positive work environment. Committed to delivering exceptional service and fostering team collaboration.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Five Guys
Riverside
11.2024 - Current
- Managed daily operations to ensure smooth workflow in retail environment.
- Supervised staff training and development programs for improved service quality.
- Coordinated inventory management processes to maintain optimal stock levels.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Developed and implemented effective strategies to maximize sales and profits.
- Created promotional campaigns to increase store traffic and generate revenue.
Barista
Dunkin Donuts
Riverside, CA
10.2023 - 11.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Behavior Therapist
Creative Solutions for Hope
Costa Mesa, California
01.2023 - 10.2023
- Provided individual and group therapy services to children with Autism Spectrum Disorders.
- Developed behavioral plans for clients based on assessment results and established goals.
- Implemented evidence-based interventions such as Applied Behavior Analysis in order to modify behaviors.
Shift Leader
Five Guys
Moreno Valley, California
10.2021 - 01.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Opened and closed the store, counted the drawer and safe, checked and maintained all food safety requirements, helped manage inventory and be in contact with the owner when the store wasn't running properly.
Sales Associate
Yogurtland
Moreno Valley, California
01.2021 - 05.2021
- Open store, Key Holder, Cleaning yogurt machines, Restocking machines with fresh yogurt, Prepare fresh toppings, Set-up toppings bar, Wash dishes, Restocking, Labeling product according to F.I.F.O.. Cashier, Customer Service, Maintain Cleanliness of store.
Fulfillment Center Associate
Amazon
Rialto, California
10.2019 - 03.2020
- Received, sorted and processed incoming orders in a timely manner.
- Inspected items for damages prior to shipment.
- Stocked products in specified bins with the use of a forklift.
Sales Associate
Pottery Barn
Moreno Valley, California
03.2019 - 10.2019
- Unloading the truck, Removing damaged inventory, Labeling and Pricing products, Displaying Furniture on Sales floor, Cashier, Assist Customers with selecting pieces for their home.
Store Associate
Target
Riverside, California
01.2019 - 04.2019
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Unloading the trucks in a timely manner and creating displays for each seasonal occasion.
Fulfillment Center Associate
Amazon
Riverside, California
02.2018 - 01.2019
- Product inspection, Inventory Control and Quality Assurance.
Shift Leader
Popeyes
Moreno Valley, California
09.2017 - 01.2018
- Taking orders, money handling, maintaining cleanliness of store and providing excellent customer service.
- Supervising subordinate staff of 6 employees per shift.
- Ensuring adequate staff coverage during shift, quality control of food preparation and order delivery, reconciling cash drawers and receipts, opening and closing of store. Key carrier.
- Assisted manager with interviews and disciplinary actions.
Fulfillment Center Associate
Amazon
San Bernardino, California
10.2016 - 08.2017
- Load products on trucks, conduct safety inspections prior to transport, routine inspection of conveyor belts.
Sales Associate
Tj Maxx Dept Store
Moreno Valley, California
08.2014 - 10.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Cashier, Managing fitting rooms, Maintaining cleanliness, Replacing unwanted items, Keeping the sales floor clean.
Education
Bachelor of Science - Kinesiology
Cal State East Bay
Hayward, CAAssociate of Arts - American Sign Language
Riverside City College
Riverside, CASkills
- POS Systems
- Display case merchandising
- Opening and closing duties
- Cash Handling
- Team Player
- Performance Improvement
- Product Upselling
- Exceptional customer service
- Inventory Management
- New Hire Training
- Sales expertise
- Speedy and efficient
- Adaptive and creative
- Team Leadership
- Quality Assurance
- Inventory Control
- Punctual and Reliable
- Opening and closing procedures
- Accurate money handling
- Compliance understanding
- Decision-Making
- Workplace Safety
- Delegating Work
- Process Improvements
- Financial records oversight
- Handling Customer Complaints
- Staff training
- Team leadership
- Time management
- Problem solving
- Effective communication
Timeline
Assistant General Manager
Five Guys
11.2024 - Current
Barista
Dunkin Donuts
10.2023 - 11.2024
Behavior Therapist
Creative Solutions for Hope
01.2023 - 10.2023
Shift Leader
Five Guys
10.2021 - 01.2023
Sales Associate
Yogurtland
01.2021 - 05.2021
Fulfillment Center Associate
Amazon
10.2019 - 03.2020
Sales Associate
Pottery Barn
03.2019 - 10.2019
Store Associate
Target
01.2019 - 04.2019
Fulfillment Center Associate
Amazon
02.2018 - 01.2019
Shift Leader
Popeyes
09.2017 - 01.2018
Fulfillment Center Associate
Amazon
10.2016 - 08.2017
Sales Associate
Tj Maxx Dept Store
08.2014 - 10.2016
Bachelor of Science - Kinesiology
Cal State East Bay
Associate of Arts - American Sign Language
Riverside City College