Shayon Maragh
Haines City,FL
Summary
Results-oriented Operational Leader with over 10 years of progressive experience in customer service and hotel management within complex, high-volume environments. Proven success in driving performance across omni-channel models, leading remote/multisite teams, and implementing process improvements that elevate customer satisfaction. Adept at coaching talent, managing compliance in regulated service environments, and driving business results through data-informed strategies.
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Drury Hotels
Orlando, FL
04.2023 - Current
- Spearheaded the launch of the company’s largest hotel (604 rooms), implementing new operational systems and procedures.
- Trained and coached staff members, leading to 10+ internal promotions in 12 months.
- Boosted customer loyalty program enrollment from 2% to 40% through targeted sales strategies.
- Maintained 95+ quarterly class scores through quality control and regulatory compliance.
- Collaborated cross-functionally with sales, housekeeping, and revenue management to streamline guest experiences.
Guest Service Supervisor
Drury Hotels
Orlando, FL
03.2019 - 04.2023
- Supervised daily operations of front desk and guest service teams in a fast-paced hotel environment.
- Led pre-arrival planning, room inventory control, and group arrival coordination.
- Assisted in sales strategy execution and front-line staff development.
- Drove training programs that enhanced service standards and supported internal promotions.
- Maintained consistent quality assurance scores (95+), reflecting service excellence and compliance.
- Managed inventory, staff training, and customer engagement in a high-volume retail environment.
Education
Bachelor of Science - Hospitality & Tourism Management
University of Central Florida
02.2026
Associate Degree - Hospitality & Tourism Management
Valencia College
12.2022
Skills
- Microsoft Office Suite
- POS Systems
- CRM Tools
- Class Score Metrics
- Payroll Systems
- Revenue Management
- Quality Assurance Auditing
Timeline
Assistant General Manager
Drury Hotels
04.2023 - Current
Guest Service Supervisor
Drury Hotels
03.2019 - 04.2023
Bachelor of Science - Hospitality & Tourism Management
University of Central Florida
Associate Degree - Hospitality & Tourism Management
Valencia College