Mary "Katie" Miller
Kissimmee,FL
Summary
Targeted roles in esteemed companies to apply expertise and facilitate professional growth.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Wawa
Ocala, FL
04.2024 - Current
- Led daily operations, ensuring alignment with strategic objectives and operational efficiency.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Food and Beverage Manager
Wawa
Ocala, FL
10.2021 - 04.2024
- Managed daily operations of food and beverage service to ensure optimal efficiency.
- Trained and developed staff on customer service protocols and product knowledge.
- Oversaw compliance with health and safety regulations in food preparation and service areas.
- Developed promotional strategies to increase sales during peak hours and special events.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
Customer Service Supervisor
Wawa
Ocala, FL
12.2019 - 10.2021
- Supervised daily operations, ensuring team adherence to customer service standards.
- Analyzed customer feedback, implementing improvements to enhance service delivery.
- Coached employees through day-to-day work and complex problems.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Conducted regular audits to assess inventory discrepancies and implement corrective actions.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Night Supervisor
Wawa
Ocala, FL
04.2019 - 12.2019
- Supervised night operations, ensuring compliance with safety and cleanliness standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Implemented process improvements that enhanced workflow and reduced service times during night shifts.
- Monitored cash handling practices, ensuring accuracy in transactions and adherence to financial protocols.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels during nighttime operations.
- Conducted nightly audits of equipment and facilities to ensure readiness for daily operations.
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
Customer Service Associate
Wawa
Ocala, FL
02.2019 - 04.2019
- Processed transactions efficiently, ensuring accurate cash handling and customer service.
- Maintained cleanliness and organization of service areas to promote a welcoming environment.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Resolved customer complaints promptly, contributing to increased satisfaction and loyalty.
- Trained new associates on operational procedures, fostering a knowledgeable workforce for enhanced service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Lead Processor
Goodwill
Crystal River, FL
01.2017 - 01.2018
- Establish and maintain efficient pace for goods processing; train new employees in procedures (including safety); train staff in procedure changes; monitor production quality and staff productivity standards, as directed by the manager; monitor product sales and direct product accordingly; serve as a resource to processors/handlers with procedures questions; give input, as requested, to the supervisor on employee performance; notify the supervisor of any conduct or performance problems.
Lead Processor
Key Training Center
Inverness, FL
01.2016 - 01.2017
- Accepts donations, sorts and prices merchandise, set up and fill display fixtures, unload and load furniture for customers, perform sales and returns on the register, count down the cash drawer.
Store Associate
Sheetz
Durham, NC
01.2015 - 2016
- Responsible for interacting with customers for the purpose of providing fast, friendly service. Performed all related job functions including: preparing quality food products, ringing accurate register transactions and maintaining general appearance and cleanliness of store premises.
Education
High School Diploma - Business
Southern High School
Durham, NCSkills
Customer service
Cash handling accuracy
Attention to detail focus
Problem-solving acumen
Team collaboration
Inventory control
Flexible schedule adaptability
Team leadership
Product knowledge expertise
Inventory management proficiency
Safety oversight
POS systems
Adherence to store policies
Product merchandising
Conflict resolution
Order fulfillment
Visual merchandising
Retail management principles
Financial records oversight
Positive customer engagement
Cash handling
Timeline
Assistant General Manager
Wawa
04.2024 - Current
Food and Beverage Manager
Wawa
10.2021 - 04.2024
Customer Service Supervisor
Wawa
12.2019 - 10.2021
Night Supervisor
Wawa
04.2019 - 12.2019
Customer Service Associate
Wawa
02.2019 - 04.2019
Lead Processor
Goodwill
01.2017 - 01.2018
Lead Processor
Key Training Center
01.2016 - 01.2017
Store Associate
Sheetz
01.2015 - 2016
High School Diploma - Business
Southern High School