NAKITA CALDWELL
Indianapolis,IN
Summary
Results-oriented Assistant Manager versed in handling a wide range of tasks in challenging, fast-paced environments. Over 10 years of experience increasing sales, growing customer loyalty and training staff. Seeking to obtain a professional position in high-energy environment.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Claire's Stores, Inc
10.2010 - 02.2017
- Completed store opening and closing procedures.
- Received and counted money.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
- Rotated stock according to dates and protocols.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Improved customer service by projecting friendly and knowledgeable attitude.
Assistant Sales Manager
7th Avenue Boutique
01.2005 - 11.2010
- Greeted customers promptly.
- Directed customers to correct store locations.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Counted out cash drawers and balanced totals.
Collections Representative
Union Acceptance
06.2002 - 04.2005
- Effectively managed a high-volume of inbound and outbound customer calls.
- Met or exceeded service quality standards every review period.
- Defused volatile customer situations calmly and courteously.
- Ethically and effectively processed time sensitive claims for payment discrepancies.
- Acted professionally and patiently when addressing negative customer feedback.
Education
High School Diploma - undefined
Arlington High School
Indianapolis, IN01.1999
Skills
- Sales proficiency
- Marketing understanding
- Hard-working mindset
- Multi-tasking strength
- Time management
- Customer service focus
- Payment processing
- Energetic nature
- Team player
Timeline
Assistant Manager
Claire's Stores, Inc
10.2010 - 02.2017
Assistant Sales Manager
7th Avenue Boutique
01.2005 - 11.2010
Collections Representative
Union Acceptance
06.2002 - 04.2005
High School Diploma - undefined
Arlington High School
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