William Briley

I worked for the Federal Government's IT branch at LSU, my responsibilities included:

• Assisting Law Enforcement Officers and Department of Justice Agents with issues relating to their account within a secure online portal
• Collaborating with other Helpdesks to resolve issues related to a user's account
• Documenting the events of what happens during a call with a user within a limited timeframe

• Maintained a clean sales floor and straightened and faced merchandise.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created an inviting environment for customers by maintaining store organization and cleanliness.
• Monitored sales floor and merchandise displays for presentable condition, making corrections as needed.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored customers for signs of security concerns and escalated issues to management.
• Developed and maintained courteous and effective working relationships.
• Prioritized helping customers over completing other routine tasks in the store.
• Demonstrated respect, friendliness and willingness to help wherever needed.