Hi, I’m
Barbara Ortiz
Providence,Rhode Island
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
year of professional experience
Work History
Family Dollar
Customer Service
04.2017 - 04.2018
Job overview
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Greeted customers and listened closely to problems described to determine solutions.
Education
Williams School Chelsea, MA
GED
04.1999
Skills
- Order and Refund Processing
- Microsoft Office
- Process Transactions
- Livechat Messaging
- Merchandise Orders and Exchanges
- Service Standard Compliance
- Customer Service and Assistance
- Interpretation and Translation Services
- Cash Register Operations
- Understanding Customer Needs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service
Family Dollar
04.2017 - 04.2018
Williams School
GED