William Brown
Tigard,Oregon
Summary
Motivated and results-driven Vice President with a robust background spanning over 28 years in effectively aligning systems with the dynamic needs of businesses, while adhering to stringent policies and regulatory mandates. Passion lies in leveraging exceptional organizational and communication skills to lead and manage teams to success. I am a proactive and results-oriented professional who excels at interfacing and consulting on business processes, with a strong commitment to driving outcomes rooted in sound business judgment.
Overview
14
14
years of professional experience
Work History
Vice President Customer Segment Consultant II
Bank of America
04.2023 - 07.2023
- Pioneered client-centric strategies, resulting in substantial increase in customer satisfaction ratings 90% or higher
- Led cross-functional collaborations, establishing and maintaining exceptional quality benchmarks
- Instituted holistic risk framework, ensuring business continuity and reputation management.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction
Vice President - Preferred Banking Market Leader
Bank of America
03.2020 - 04.2023
- Championed company's evolutionary path, driving tangible market growth
- Managed team of 11 financial center leaders and 60+ professionals, achieving peak operational performance
- Set exemplary performance records with below 1% operational defects and over 95% in client experience metrics.
Vice President - Academy Manager
Bank of America
08.2016 - 03.2020
- Designed and implemented comprehensive onboarding program for Relationship Managers across Oregon/Washington
- Mentored and coached team members, leading to numerous promotions to leadership roles within 6-year span
- Boosted sales and client satisfaction through hands-on leadership and mentoring.
Vice President - Financial Center Manager
Bank of America
12.2009 - 03.2016
- Consistently ranked in company's top 10% for exemplary sales and operational performance
- Cultivated culture of excellence and growth, resulting in outstanding client feedback and team morale
- Developed and executed client-centric strategies, reflected in consistently high scores (90%+) in client experience surveys.
Education
Certificate-Project Management - Project Management
University of Oregon
Portland OR03.2024
MBA, Strategic Leadership/Business Management -
Marylhurst University
West Linn, OR06.2010
BS, Business Administration - Business Administration And Management
University of Phoenix
Tigard, OR06.2008
General Education - General Education
Tualatin High School
Tualatin, OR06.1996
Skills
- Risk Management
- Customer Prospecting
- Metrics Tracking
- Financial Management
- Operations Management
- Performance monitoring
- Adaptable and Flexible
- Customer Service
- Performance Improvement
- Industry Expertise
- Relationship and Team Building
- Financial Leadership
- Operational leadership
- Sales Leadership
Tigard-Tualatin School District Budget Committee
Parent voice in creating 2024-2025 school year budget
Additional Information
Executive Board- Mary Woodward Elementary Parent Support Organization, Volunteer Coordinator
Timeline
Vice President Customer Segment Consultant II
Bank of America
04.2023 - 07.2023
Vice President - Preferred Banking Market Leader
Bank of America
03.2020 - 04.2023
Vice President - Academy Manager
Bank of America
08.2016 - 03.2020
Vice President - Financial Center Manager
Bank of America
12.2009 - 03.2016
Certificate-Project Management - Project Management
University of Oregon
MBA, Strategic Leadership/Business Management -
Marylhurst University
BS, Business Administration - Business Administration And Management
University of Phoenix
General Education - General Education
Tualatin High School
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