Summary
Overview
Work History
Education
Skills
Timeline
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WILLIAM BROWN

Atlanta,GA

Summary

Accomplished Assistant Manager at Budget Car Rental, adept in operations management and customer relations, significantly improved customer satisfaction. Expert in staff training and development, spearheaded inter-unit collaborations at HALAL WAY GA, enhancing unit performance. Proven track record in boosting sales and profitability at GENCO CORP., leveraging cost control and team motivation skills for long-term success.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Budget Car Rental
02.2023 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Develop strong working relationships with staff, fostering a positive work environment.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Multi-Unit General Manager

HALAL WAY GA (HALAL GUYS)
08.2016 - 12.2022
  • Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
  • Facilitated inter-unit collaboration on projects that required joint resources or expertise sharing between locations within the organization.
  • Increased overall unit performance by implementing effective management strategies and streamlining operations.
  • Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.

General Manager

GENCO CORP. ( FIVE GUYS )
04.2012 - 06.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

High School Diploma -

Lincoln High School
Jersey City, NJ
06.1987

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Employee Scheduling
  • Operations Management
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Cost Control
  • Task Delegation

Timeline

Assistant Manager

Budget Car Rental
02.2023 - Current

Multi-Unit General Manager

HALAL WAY GA (HALAL GUYS)
08.2016 - 12.2022

General Manager

GENCO CORP. ( FIVE GUYS )
04.2012 - 06.2016

High School Diploma -

Lincoln High School

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