William Brown
Piedmont,SC
Summary
Dynamic leader with a proven track record at Golden Grove Farm & Brew, enhancing customer satisfaction and expanding the customer base through innovative marketing strategies and exceptional service. Skilled in business planning and kitchen operation management, I excel in building lasting client relationships and streamlining operations for efficiency. Expert in documentation and reporting, my approach boosts business performance and team motivation.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Golden Grove Farm & Brew
04.2016 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Sales Associate
REI
05.2014 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Manager
PALMETTO SHADES
03.2010 - 05.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Bachelor of Science - Tourism And Travel Management
Clemson University
Clemson, SC12-2013
Skills
- Documentation and reporting
- Hiring
- Business planning
- Kitchen operation and management
Timeline
Owner/Operator
Golden Grove Farm & Brew
04.2016 - Current
Sales Associate
REI
05.2014 - 03.2016
Sales Manager
PALMETTO SHADES
03.2010 - 05.2014
Bachelor of Science - Tourism And Travel Management
Clemson University
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