William Brown
Knoxville,TN
Summary
Results-driven professional with a strong work ethic and exceptional communication skills across diverse roles. Proven expertise in coaching, inventory management, and customer service, consistently delivering high-impact contributions. Adept at fostering team collaboration and streamlining processes to enhance operational efficiency. Eager to leverage skills to drive success and innovation in future opportunities.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
Lending Solutions
Knoxville, TN
02.2026 - Current
- Facilitated onboarding of new customers by providing product information and guidance.
- Managing customers for over 100 different banks and credit unions ensuring high quality customer service.
- Reviewed account activity regularly to identify discrepancies and implement corrective actions promptly.
Tennis Coach
Private Practice
Knoxville, TN
07.2023 - Current
- Designed tailored training programs for diverse skill levels and age groups.
- Developed strategic game plans to optimize competitive play during matches.
- Provided one-on-one and team coaching to players, focusing on skill development and motivation.
Fulfillment Expert
Target
Maryville, Tennessee
08.2024 - 11.2025
- Coordinated with team members to ensure efficient and timely fulfillment of customer orders.
- Packaged products accurately for shipment to customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored inventory levels and coordinated restocking efforts to meet customer demand.
Fulfilment Expert
Target
Knoxville, TN
04.2023 - 01.2024
Cook
TopGolf
Knoxville, Tennessee
09.2022 - 12.2022
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Usher
Regal Cinemas
Knoxville, Tennessee
05.2022 - 08.2022
- Coordinated efforts with team members to elevate the quality of customer service provided.
- Implemented and upheld standards for cleanliness and organization in lobby and auditorium spaces to enhance visitor experience.
- Facilitated secure processing of cash, credit, and digital payments to ensure transaction integrity.
Referee
University of Tennessee, Knoxville
Knoxville, Tennessee
10.2021 - 03.2022
- Observed player behavior and interactions to ensure adherence to game regulations.
- Collaborated with officials and coaches to resolve disputes during competitive events.
- Conducted pre-game inspections of equipment and playing fields to confirm safety.
Cashier
Ingles
Knoxville, TN
05.2019 - 11.2020
- Executed customer transaction processing with efficiency and accuracy in a high-volume retail environment.
- Ensured cleanliness and organization of checkout area to facilitate a seamless shopping experience.
- Assist customers with product inquiries and recommend suitable items.
Education
BBA - Supply Chain Management
University of Tennessee
Knoxville, TN05-2025
Skills
- Inventory control
- Team collaboration and coaching
- Strategic planning
- Effective communication
- Customer service excellence
- Time management
- Financial services
- Vendor negotiation
- Customer relationship management
- Tableau(built interactive dashboards, data visualization, KPI tracking)
- Oracle(data reporting)
- Advanced Excel(pivot tables, power query, data modeling)
Study Abroad (Florence, Italy)
- Learned many different business ideas from the point of view of Italian culture.
- Learned useful skills on how to live in and embrace other cultures on my own.
- Cultivated a global mindset and resilience by successfully troubleshooting unforeseen challenges in unfamiliar, high-pressure environments.
Timeline
Financial Services Representative
Lending Solutions
02.2026 - Current
Fulfillment Expert
Target
08.2024 - 11.2025
Tennis Coach
Private Practice
07.2023 - Current
Fulfilment Expert
Target
04.2023 - 01.2024
Cook
TopGolf
09.2022 - 12.2022
Usher
Regal Cinemas
05.2022 - 08.2022
Referee
University of Tennessee, Knoxville
10.2021 - 03.2022
Cashier
Ingles
05.2019 - 11.2020
BBA - Supply Chain Management
University of Tennessee