William Brown
Hamilton
Summary
I'm a highly motivated individual who has spent a decade in the Private Security industry. I have worked with multiple clients over the years and have spent half of my time in the security industry as a Manager level employee. The last 4 years of my security career have been focused on maintaining a highly secure and efficient security program in a Data Center environment where the security and safety of information, equipment, and customer/client personnel and property are of paramount importance.
I'm now looking to utilize my skills and efforts outside of the Private Security industry so that I may set new goals, acquire new talents and hone current talents, and ultimately continue my professional career in a new long-term direction that will provide me with a new level of fulfillment.
Overview
12
12
years of professional experience
Work History
Security Operations Manager
Allied Universal Security
Cincinnati, OH
04.2024 - Current
- Operated a team of 60+ Security Professionals across the Cincinnati, OH area and Council Bluffs, IA area for a client in the Data Center industry.
- Developed and implemented security protocols enhancing operational efficiency across multiple sites.
- Led training sessions for security personnel, improving team readiness and response times.
- Conducted comprehensive risk assessments to identify vulnerabilities and recommend mitigation strategies.
- Collaborated with the client and my employer's national leadership team to coordinate incident responses effectively as per the client's needs.
- Utilized technical skills and attention to detail to create and maintain various security reports and metrics to identify trends and opportunities in the client's security program.
- Maintained a strong customer service focus among the security team to ensure a smooth and efficient experience for the client and their customers.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
Security Site Supervisor
Allied Universal Security
Hamilton, OH
05.2022 - 04.2024
- Supervised security personnel to ensure adherence to protocols and standards.
- Conducted regular site inspections to identify and resolve safety hazards promptly.
- Trained and mentored security staff on emergency response procedures and best practices.
- Managed access control systems, ensuring restricted areas remained secure at all times.
- Responded effectively to incidents, coordinating with team members for optimal resolution.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
Security Operations Manager
Allied Universal Security
Cincinnati, OH
03.2020 - 05.2022
- Operated directly from the local branch office for Allied Universal Security and managed a portfolio of 30+ site locations for various clients of the company, all located around the Cincinnati area.
- Maintained communication with various groups of Security Professionals, providing tailored support and guidance based on each groups unique site needs.
- Worked in tandem with a Client Manager on the same portfolio and collaborated to provide exceptional service to various client's with different and unique needs.
- Utilized workforce management metrics to ensure smooth operations and identify areas where support was needed most. Deployed direct support to needed areas in real time to ensure minimal disruption to business operations for both the employer and clientele.
- Traveled as needed to various site locations to support site security teams, meet with clients, and respond to conflicts.
- Maintained schedules of all site locations in portfolio, ensuring proper pay for employees and billing for clients. Deploying corrections to discrepancies in real time as needed.
- Interview and process candidates for positions for all 30+ site locations in portfolio. Ensured proper fits based upon interview results and candidate skillsets.
Security Professional
Allied Universal Security
Hamilton, OH
02.2016 - 03.2020
- Served as a front desk Security Professional for a call center client in a multi-tenant facility.
- Professionally greeted and assisted with various personnel, both for the client's guests and employees as well as any other tenant's guests and employees.
- Worked alongside a team of other Security Professionals while on-duty to preserve the integrity of security for the client and provide tailored service that adapted to the client's evolving needs.
- Monitored security systems and conducted regular patrols to ensure safety and compliance.
- Responded promptly to incidents, documenting events and coordinating with emergency services as needed.
- Conducted thorough investigations into security breaches, identifying root causes and recommending preventative measures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Dining Room Server
Berkeley Square Retirement Community
Hamilton, OH
08.2014 - 02.2016
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Monitored outgoing food items to ensure they were what was ordered and that they were compliant with dietary restrictions that each resident may have had.
- Resolved resident's inquiries and complaints to enhance satisfaction and retention, while keeping resident's unique dietary restrictions and allergies in consideration.
- Utilized full extent of customer service skills to provide a positive and professional experience in all interactions.
- Communicated effectively with co-workers to maintain flow of dining room service to minimize disruptions and maintain efficiency.
- Prepared dining room with care to ensure a clean and sanitary environment.
- Cleaned and prepped all cookware to ensure sanitary and spotless utensils were used in making, presenting, and eating food.
Education
High School Diploma -
Talawanda High School
OxfordSkills
- Emergency response
- Problem-solving
- Multitasking
- Time management
- Attention to detail
- Teamwork and collaboration
- Reliability
- Adaptability and flexibility
Timeline
Security Operations Manager
Allied Universal Security
04.2024 - Current
Security Site Supervisor
Allied Universal Security
05.2022 - 04.2024
Security Operations Manager
Allied Universal Security
03.2020 - 05.2022
Security Professional
Allied Universal Security
02.2016 - 03.2020
Dining Room Server
Berkeley Square Retirement Community
08.2014 - 02.2016
High School Diploma -
Talawanda High School