Logan Burkhardt

• Provided excellent customer service to ensure a pleasant dining experience for all patrons.
• Communicated guest needs effectively to ensure prompt service and satisfaction.
• Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
• Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
• Maintained cleanliness and organization of dining area throughout service shifts.
• Supported kitchen staff by restocking supplies and managing inventory levels.

• Delivered exceptional customer service by assisting guests with loading and unloading golf bags onto carts, enhancing their overall experience.
• Enhanced guest experiences by promptly resolving issues or concerns related to outside services, fostering satisfaction and loyalty.
• Maintained facility by performing routine maintenance on golf carts and equipment, ensuring reliable operations for guests.
• Ensured proper storage of guest belongings by securely organizing clubs in the bag room or other designated areas.
• Supported pro shop staff in maintaining accurate records of inventory, club rentals, and other essential items.
• Fostered a positive work environment by maintaining open communication with coworkers and supervisors.

Contributed to a welcoming environment by maintaining the overall appearance and condition of Great Shots.. Delivered courteous service to guests through efficient bag handling and thorough club cleaning. Assisted in educating players regarding the game. Directed the start of play for golfers. Tracked and updated records of golf club rentals to ensure accurate inventory management. Provided service to the customer who is renting golf clubs and clean rental clubs upon return. Supported food and beverage operations to enhance guest experience on-site. Incorporated safe work practices in job performance. Performed other duties as required.

• Delivered exceptional customer service to enhance guest experiences at the country club.
• Maintained golf course cleanliness by managing equipment and supplies effectively.
• Assisted members with golf cart operations and ensured proper maintenance procedures.

Assisted members with carrying and managing golf bags throughout club, loading and unloading onto carts, cleaning clubs, and maintaining bag storage system Delivered carts for member and guest play by transporting them to cart staging area and returning them to storage, ensuring cleanliness and organization Retrieved range balls using equipment and arranged baskets and balls according to approved club standards

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Cleared plates and glasses from tables promptly after meals to maintain cleanliness and enhance customer experience
• Refilled glasses with drinks and replenished condiment shakers
• Served ice water, coffee, rolls and butter to patrons
• Supported waitstaff by promptly bringing out food and dessert plates, contributing to seamless dining experience
• Arranged tables and chairs based on customer reservations and expected attendance according to expected customer numbers
• Provided special seating and silverware for families with young children
• Addressed customer questions and requests and directed guests to appropriate facility locations
• Delivered courteous and efficient service to ensure customer satisfaction and repeat business
• Collected cash payments from customers and made change and charge purchases to customers' credit cards, providing customers with receipts
• Provided product information and resolved concerns to assist customers
• Assisted with new hire orientation and employee training
• Located items requested by customers
• Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
• Operated car washes
• Can operate golf course machinery

• Expected graduate May 2026
• Relevant Coursework: Business Marketing