William Burrows Jr
Pacific,MO
Summary
Results-focused Terminal Manager bringing 11-year background leading and overseeing day-to-day ltl terminal operations, including dispatching, routing and transportation vehicle tracking. Proficient in Routing and ELD programs. Independent and hardworking individual leading teams by example.
Overview
11
11
years of professional experience
Work History
Terminal Manager
Sutton Transport
St. Louis, Mo. , MO
12.2021 - Current
- Planned LTL freight loads and routes with 20+ drivers to achieve accurate, timely delivery of products to keep 99% on time goal.
- Plan and schedule and oversee truckload pick ups and deliveries.
- Directed and monitored tracking, routing and dispatching of all power units and routes
- Modify and implement goals, procedures and policies.
- Work and interact with drivers daily to reduce turnover and promote longevity of workforce.
- Interacted with drivers on daily basis answering any questions and ensuring drivers can safely run routes given.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Handled customer complaints and revised process to improve service.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Monitored ELD and HOS for 20+ driver
- Monitored idle times and fuel usage
- Monitored 20+ employee performance and productivity.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Coordinated and monitored PMs and repair of company vehicles to provide timely servicing.
- Directed and monitored tracking, routing and dispatching of all power units.
- Performed payroll functions and evaluating drivers.
- Cross-trained existing employees to maximize team agility and performance.
Terminal Manager
CRH Transportation
St Louis, MO
03.2011 - 12.2021
- Driver 03/11 -12/13
- Dispatcher 12/13 - 10/15
- Terminal Manager 10/15 - 12/6/21 Bought out by Sutton Transport.
- Planned LTL freight loads and routes with 20+ drivers to achieve accurate, timely delivery of products.
- Plan and schedule and oversee truckload pick ups and deliveries.
- Directed and monitored tracking, routing and dispatching of all power units and routes
- Modify and implement goals, procedures and policies.
- Work and interact with drivers daily to reduce turnover and promote longevity of workforce.
- Interacted with drivers on daily basis answering any questions and ensuring drivers can safely run routes given.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Handled customer complaints and revised process to improve service.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Monitored ELD and HOS for 20+ driver
- Monitored idle times and fuel usage
- Monitored 20+ employee performance and productivity.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Coordinated and monitored PMs and repair of company vehicles to provide timely servicing.
- Directed and monitored tracking, routing and dispatching of all power units.
- Performed payroll functions and evaluating drivers.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Pacific High School
Pacific, MO06.1995
Skills
- Logistics and Supply Chain Software
- Operations Control
- Onboarding and Training
- Work Planning and Prioritization
- Equipment Maintenance
- Customer Service
- Decision Making
- Worker Supervision
- Workforce Management
- Complex Problem Solving
- Detail-Oriented
- Time Management
- Warehouse Safety
- Problem Solving
- Verbal and Written Communication
- Equipment Inspections
- Schedule Management
- Logistics Planning
- Shipment Tracking
- Logistics Processes Planning
- Recruiting and Interviewing
- Relationship Building
- Hazardous Material Storage
- Customs Compliance
- Route Optimization
- Forklift Operation
- Logistics Coordination
- Loading and Unloading
- Fleet Management
- Daily Operations Management
- Issue Resolution
- Fleet Inspections
References
Jean Hildebrand
International freight, UniGroup STL
314-803-5812
Nichole Mantie
Jr. Owner, CRH Transportation
314-435-9108
Terry Schuster
VP of Operations, CRH Transportation
636-262-2258
Timeline
Terminal Manager
Sutton Transport
12.2021 - Current
Terminal Manager
CRH Transportation
03.2011 - 12.2021
High School Diploma -
Pacific High School