William C. Brinson
Raleigh,NC
Summary
Dynamic Consumer Loan Analyst with proven track record at State Employees' Credit Union, generating over $5 million in sales. Skilled in loan origination and risk assessment, excelling in data-driven process optimization and team leadership, driving productivity, and enhancing customer service through effective communication and education.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consumer Loan Analyst
State Employees' Credit Union
, Remote
04.2021 - Current
- Evaluated over 2,000 consumer loan applications, including vehicle, personal, and salary advance loans.
- Generated sales exceeding $5 million through diverse lending products.
- Educate members on lending products and financial advising services offered.
- Grant advances on existing lines of credit
- Resolve account issues and transaction discrepancies.
Member Services Support Team Lead
State Employees' Credit Union
Dunn, NC
04.2021 - 09.2022
- Resolved 5,000 member calls to customer service phone contact center concerning card services, online account access, transaction history, disputes, and general banking questions.
- Increased contact center document processing productivity by 20% by coaching team members on technical and decision-making procedures.
- Cultivated positive team environment using active listening and constructive feedback techniques.
- Trained team on technical procedures to improve overall decision-making skills.
Lead Installer
Kelly Window & Door
Cary, NC
02.2020 - 12.2020
- Created onsite organizational system, boosting install efficiency by 15 man-hours per week.
- Executed comprehensive window and door installations, including frame construction and rot repair.
- Facilitated onsite customer interactions during installations.
Financial Advisor
Modern Woodmen Of America
Rock Hill, SC
03.2019 - 11.2019
- Generated sales leads by meeting with three to six potential clients weekly for customized life insurance plans.
- Organized community service projects and conducted financial education programs to engage local residents.
- Represented organization at civic events to enhance visibility and foster community relationships.
Machine Operator
Gesipa Fasteners USA
Mocksville, NC
01.2018 - 03.2019
- Maintained and operated custom rivet manufacturing machines.
- Collaborated with team members across all shifts to boost weekly throughput from 20,000 to over 100,000 parts.
- Performed troubleshooting, adjustments, and repairs on machinery.
- Assisted in testing procedures for Quality Control Department.
Assistant Operations Supervisor
PVH Corp.
McDonough, GA
06.2014 - 09.2017
- Developed comprehensive tracking system for quality control and special ticketing departments, reducing costs of double orders.
- Collaborated with IT department to automate reports for tracking RFID equipment locations.
- Managed daily staffing levels between 20 and 120 based on workload projections.
Education
Bachelor of Science - Economics
Clemson University
Clemson, SC05-2014
Bachelor of Science - Business
Clemson University
Clemson, SC05-2014
Skills
- MS Excel and Office expertise
- Loan origination and processing
- Risk assessment and credit analysis
- Documentation and compliance
- Detail oriented
- Process optimization
- Team leadership
- Customer service
Certification
- Mortgage Loan Originator License: NMLS 2318088 [renewable]
- Life, Health, and Accident Insurance: NPN 19044369 [renewable]
References
References available upon request.
Timeline
Consumer Loan Analyst
State Employees' Credit Union
04.2021 - Current
Member Services Support Team Lead
State Employees' Credit Union
04.2021 - 09.2022
Lead Installer
Kelly Window & Door
02.2020 - 12.2020
Financial Advisor
Modern Woodmen Of America
03.2019 - 11.2019
Machine Operator
Gesipa Fasteners USA
01.2018 - 03.2019
Assistant Operations Supervisor
PVH Corp.
06.2014 - 09.2017
Bachelor of Science - Economics
Clemson University
Bachelor of Science - Business
Clemson University
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