William Calderon
Technology Services Manager
Chicago,IL
Summary
Experienced with coordinating service operations and ensuring high-quality customer experiences. Utilizes effective team management to meet and exceed service goals—track record of implementing process improvements and resolving service-related challenges efficiently.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Technology Services Manager
National Louis University
Chicago, Illinois
10.2023 - Current
- Led and managed the University IT helpdesk team of 8 technicians, streamlining support operations to enhance response times and improve user satisfaction across campuses
- Managed classroom and end-user technology, implementing innovative solutions to enhance functionality, improve user experiences, and support learning environments
- Improved inventory management, ordered university technology, maintained records for annual audits, and delivered timely monthly reports, ensuring proficient operations and compliance
Technology Support Specialist II
National Louis University
Chicago, Illinois
02.2020 - 10.2023
- Delivered efficient technical solutions for desktops, laptops, printers, account access, and network troubleshooting (wired and wireless), ensuring minimized downtime and enhanced user productivity
- Managed inventory and classroom audit logs with precision, ensuring accurate records and streamlined clerical operations to support organizational efficiency
- Administered university-wide applications, including Deepfreeze, Signagelive, Curricula, Google Workspace, and Zoom, ensuring seamless functionality, enhanced user accessibility, and improved operational efficiency
Sales and Production Manager
Edible Arrangements
Chicago, Illinois
02.2014 - 02.2020
- Maintained a clean and safe environment by strictly adhering to federal and state sanitation and safety regulations, ensuring compliance and promoting the well-being of staff and visitors
- Streamlined and monitored inventory processes to maximize efficiency and cost-effectiveness, ensuring timely procurement and optimal stock levels to support operational needs
- Delivered exceptional customer service and expert product knowledge through in-person and phone interactions, enhancing customer satisfaction and driving sales
- Trained and mentored new sales representatives, fostering a skilled and confident team to achieve organizational goals
Education
Cisco Certified Network Associate Program -
National Louis University – Accelerate U
Chicago, IL 09.2024 - 04.2025
High School Diploma -
Golder College Prep
Chicago, ILSkills
- Microsoft Windows OS
- macOS
- iOS
- Android
- VMware Workstation
- VirtualBox
- Cisco (CCNA)
- VLANs
- Spanning Tree Protocol (STP)
- Layer 2/3 switching
Timeline
Cisco Certified Network Associate Program -
National Louis University – Accelerate U
09.2024 - 04.2025
Technology Services Manager
National Louis University
10.2023 - Current
Technology Support Specialist II
National Louis University
02.2020 - 10.2023
Sales and Production Manager
Edible Arrangements
02.2014 - 02.2020
High School Diploma -
Golder College Prep
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