William Campuzano
Newtown,Connecticut
Summary
Service Technician with extensive experience at East Coast Mechanical Services, specializing in burner control installation and preventive maintenance. Proven track record in troubleshooting complex issues, enhancing energy efficiency, and fostering customer satisfaction through effective communication. Recognized for attention to detail and commitment to safety, contributing to increased first-time fix rates.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Technician
East Coast Mechanical Services
The Bronx, NY
11.2014 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring burners to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on various burners/boilers and performed preventive maintenance to secure smooth operations.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex boiler/burner issues under challenging conditions.
- Read wiring diagrams, piping schemes and engineering specifications to diagnose and repair.
Service Technician
Hi-Tech Heating
Queens, NY
05.2012 - 11.2014
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
- Optimized energy efficiency in facilities with proper calibration and fine-tuning burners, and condensing boilers.
- Repaired and replaced faulty burner, and boiler controls.
- Recommended system upgrades for peak burner performance.
Service Technician
Keyspan/National Grid
Brooklyn, NY
09.2005 - 05.2012
- Increased longevity of burners and heating systems by upgrading old controls with newer technology.
- Troubleshooted electrical / mechanical issues for a vast line of manufacturers.
- Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
Education
Associate of Applied Science - Construction Management
Washtenaw Community College
Ann Arbor, MI05-2020
Skills
- Installation and repair of burner controls
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Problem and issue resolution
- Equipment troubleshooting
- Diagnostic testing
Certification
- HVAC Excellence Certification - HVAC Excellence.
- OSHA Certified
Languages
Spanish
Full Professional
Timeline
Service Technician
East Coast Mechanical Services
11.2014 - Current
Service Technician
Hi-Tech Heating
05.2012 - 11.2014
Service Technician
Keyspan/National Grid
09.2005 - 05.2012
Associate of Applied Science - Construction Management
Washtenaw Community College