William Caras
Issaquah
Summary
Dedicated Network Administrator with expertise in optimizing network infrastructure and implementing security protocols. Proven ability to conduct system upgrades and deliver technical support, ensuring seamless operations and enhanced user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Network Administrator
Net Tech Inc
Seattle
10.2022 - Current
- Managed network infrastructure for optimal performance and reliability.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
- Supported various operating systems and server technologies.
- Implemented security protocols to protect sensitive data from unauthorized access.
- Monitored network systems to identify and resolve issues proactively.
- Collaborated with IT team to support system upgrades and enhancements.
- Provided technical support to staff for network-related inquiries and issues.
- Performed routine troubleshooting and network monitoring.
- Implemented security protocols to safeguard sensitive company data.
- Conducted regular backups and recovery tests for critical systems.
- Collaborated with IT team to streamline network operations and support users.
- Assisted in the migration of applications to cloud-based platforms effectively.
- Configured and maintained system hardware, software and network components.
- Installed and configured hardware and software for end-users.
- Diagnosed and resolved technical issues for clients and staff.
- Assisted in the procurement of IT equipment and supplies.
Network Administrator
United States Marine Corps
Kailua
09.2017 - 09.2022
- Managed over 10.5 million dollars worth of routers, switches, laptops, and other IT related assets.
- Managed network configurations after hours and on weekends, minimizing downtime and ensuring operational continuity.
- Monitored system upgrades, patches, service packs, hot fixes and new configurations.
- Managed employee access, security roles and permissions.
- Collaborated with end users to resolve hardware and software issues, enhancing user experience.
- Provided troubleshooting and testing to support network.
- Responded to on-call shifts during holidays and weekends for system or network-related emergencies, maintaining service reliability.
- Assessed expenses and planned projects to control spending and stay within budget.
- Worked independently while coordinating project work and support functions with other team members.
- Facilitated user access to security card system features.
Service Deli Clerk
Quality Foods Center
Issaquah
05.2016 - 05.2017
- Maintained work areas to reduce potential for illness or injury.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Acquired new skills to support team and further accommodate customer needs.
- Used mental math and available tools to total materials needed, costs and payments due.
Customer Service Clerk
Fred Meyer
Issaquah
06.2015 - 08.2015
- Addressed customer inquiries regarding products and services, ensuring clear and accurate information delivery.
- Provided friendly and knowledgeable service to address routine questions and service complaints.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Researched and resolved customer issues by coordinating with relevant departments and providing follow-up via phone, mail, or fax.
- Leveraged comprehensive knowledge of customer service initiatives to consistently uphold service quality standards.
- Maintained front checkout area to keep traffic flows running smoothly and efficiently.
Education
Network Administration
United States Marine Corps
Twentynine Palms, CA04-2018
High School Diploma -
Issaquah High School
Issaquah, WA06-2016
Skills
- Disaster recovery
- Network security
- System upgrades
- Computer systems installation
- Network maintenance
- Network performance monitoring
- Supervision & leadership
- Customer service
- Time Management
- Performance improvements
Education and Training
other
Certification
- Cisco Certified Network Associate
Timeline
Network Administrator
Net Tech Inc
10.2022 - Current
Network Administrator
United States Marine Corps
09.2017 - 09.2022
Service Deli Clerk
Quality Foods Center
05.2016 - 05.2017
Customer Service Clerk
Fred Meyer
06.2015 - 08.2015
Network Administration
United States Marine Corps
High School Diploma -
Issaquah High School