Dedicated professional with a strong work ethic, over 30 years in the office equipment line of customer service. Technical expertise in almost all office equipment, from desktop models to production color machines. Strong customer service skills, with the ability to diffuse or de-escalate volatile situations. Strong experience in personnel management, but not interested in management positions.
Long experience in law enforcement. Gulfport Police Department Reserve Division(1994-1997). Harrison County Sheriff's Department: Full-time, Part-time, and Reserves (1998-present).
Set up, install and maintain KonicaMinolta, Kyocera, Lexmark and Toshiba office equipment. Minimal oversight necessary.
Current grade: Lieutenant. Courthouse security, inmate transport, process service, crowd control at large events, traffic enforcement. Assist Patrol Division when necessary.
Install and maintain field territory of KonicaMinolta, Kyocera, Hewlett-Packard, Lexmark and Toshiba office machines.
Fabricate and finish small clock cabinets. Clean, lubricate and repair small mechanical clocks.
Install and maintain field service territory of Konica office equipment.
Provide oversight of service department consisting of eight service technicians and one delivery driver. Assist service technicians in diagnosis of difficult problems with Canon office equipment. Communicate with sales department in resolving customer service issues.
Provide oversight of service department consisting of four service technicians. Set up, deliver, install and maintain Minolta office equipment in South Mississippi (including Ingalls Shipyard in Pascagoula) and Northshore area of Louisiana. Maintain warehouse inventory of equipment, parts and supplies. Process orders of supplies for shipment/delivery to customers. Communicate with sales department to resolve customer service issues. Visit potential customers for future sales/service opportunities.