Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Carpenter

Long Beach,MS

Summary

Dedicated professional with a strong work ethic, over 30 years in the office equipment line of customer service. Technical expertise in almost all office equipment, from desktop models to production color machines. Strong customer service skills, with the ability to diffuse or de-escalate volatile situations. Strong experience in personnel management, but not interested in management positions.

Long experience in law enforcement. Gulfport Police Department Reserve Division(1994-1997). Harrison County Sheriff's Department: Full-time, Part-time, and Reserves (1998-present).

Overview

26
26
years of professional experience

Work History

Field Service Technician

UniCopy Technologies
03.2018 - Current

Set up, install and maintain KonicaMinolta, Kyocera, Lexmark and Toshiba office equipment. Minimal oversight necessary.

Deputy Sheriff

Harrison County Sheriff's Department
04.2015 - Current

Current grade: Lieutenant. Courthouse security, inmate transport, process service, crowd control at large events, traffic enforcement. Assist Patrol Division when necessary.

Field Service Technician

UniCopy Technologies
03.2005 - 10.2014

Install and maintain field territory of KonicaMinolta, Kyocera, Hewlett-Packard, Lexmark and Toshiba office machines.

Small Woodworks/Clock Repair

Self
08.2004 - 08.2005

Fabricate and finish small clock cabinets. Clean, lubricate and repair small mechanical clocks.

Field Service Technician

RJ Young
10.2003 - 08.2004

Install and maintain field service territory of Konica office equipment.

Service Manager

IKON Office Solutions
11.2001 - 09.2003

Provide oversight of service department consisting of eight service technicians and one delivery driver. Assist service technicians in diagnosis of difficult problems with Canon office equipment. Communicate with sales department in resolving customer service issues.

Service Manager

UniCopy Technologies
05.1998 - 11.2001

Provide oversight of service department consisting of four service technicians. Set up, deliver, install and maintain Minolta office equipment in South Mississippi (including Ingalls Shipyard in Pascagoula) and Northshore area of Louisiana. Maintain warehouse inventory of equipment, parts and supplies. Process orders of supplies for shipment/delivery to customers. Communicate with sales department to resolve customer service issues. Visit potential customers for future sales/service opportunities.

Education

Certificate of Completion - Law Enforcement

Harrison County Sheriff's Training Academy (R)
Long Beach, MS
06.1994

Certificate of Completion - Electronics Technologies-Computer Maintenance

Northshore Technical Community College - Sullivan
Bogalusa, LA
10.1984

High School Diploma -

Long Beach High School
Long Beach, MS
05.1982

Skills

  • Project Management
  • System Installation
  • Customer Service
  • Emergency Response
  • Courteous and Professional
  • Accountability and Work Ethic
  • Professionalism

Timeline

Field Service Technician

UniCopy Technologies
03.2018 - Current

Deputy Sheriff

Harrison County Sheriff's Department
04.2015 - Current

Field Service Technician

UniCopy Technologies
03.2005 - 10.2014

Small Woodworks/Clock Repair

Self
08.2004 - 08.2005

Field Service Technician

RJ Young
10.2003 - 08.2004

Service Manager

IKON Office Solutions
11.2001 - 09.2003

Service Manager

UniCopy Technologies
05.1998 - 11.2001

Certificate of Completion - Law Enforcement

Harrison County Sheriff's Training Academy (R)

Certificate of Completion - Electronics Technologies-Computer Maintenance

Northshore Technical Community College - Sullivan

High School Diploma -

Long Beach High School
William Carpenter