William Caskey II
Opelousas,LA
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Highly organized and detail-oriented with many years of experience in the warehousing and logistics industry. Demonstrated success in leading teams to achieve objectives, developing and implementing innovative strategies to reduce cost, improve safety methods, and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Goggin Warehousing
09.2012 - Current
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Updated and maintained database with accurate customer information and timely data entry.
- Developed strong customer relationships and loyalty through effective communication.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Assisted with mentoring new employees during and after training.
- Completed 30-40 new orders per day on average with 99% accuracy and consistently high customer satisfaction scores
Inventory Control Specialist
Doerle Food Service
04.2010 - 10.2011
- Audited and corrected discrepancies in inventory numbers.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Used equipment like forklifts and pallet jacks to move inventory.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Education
GED -
Opelousas Senior High School
Opelousas, LA02.1999
Skills
- Customer Service
- Excellent written and verbal communication
- Customer relationship management
- Project management
- Regulatory Compliance
- Problem Resolution
- Project management
- Data Entry
- Staff Training
- Computer Proficiency
Certification
- Hazmat Training - Valid through 2024
- Forklift Certified
Timeline
Customer Support Specialist
Goggin Warehousing
09.2012 - Current
Inventory Control Specialist
Doerle Food Service
04.2010 - 10.2011
GED -
Opelousas Senior High School
- Hazmat Training - Valid through 2024
- Forklift Certified
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