William Charles
Walmart
Boynton Beach,FL
Summary
Team leader manager with strengths in customer service, communication, cash handling, and team coaching. Skilled in organizing daily operations, managing priorities, and improving customer satisfaction.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Team Leader Manager
Walmart
01.2025 - Current
- Led a team of 12 associates across daily store operations, assigning priorities, supporting customer needs, and keeping work aligned with Walmart service and safety standards for front end.
- Coordinated shift coverage, replenishment, and task handoffs across departments,
- addressed recurring shelf gaps by tightening replenishment checks and clarifying ownership,
- coached associates on service standards and issue resolution after customer feedback showed inconsistent experiences, improving customer satisfaction scores by 11 points within two quarters.
- Trained new associates on register procedures, safety practices, and service expectations
Education
Bachelor of Arts - Business
Palm Beach State College
Lake Worth, FL 05.2001 -
Skills
- Task and Workload Tracking
- Cash Handling
- Microsoft Word
- Cash Management
- Customer Service
- Organizational Skills
- Organization Skills
- Communication skills
Timeline
Team Leader Manager
Walmart
01.2025 - Current
Bachelor of Arts - Business
Palm Beach State College
05.2001 -