Jael Vazquez

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
• Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.

Delivered customer support across multiple channels, billing, and resolving patient inquiries. Managed account and billing operations ensuring accurate claims submission and timely resolution of insurance issues. Served as the first point of contact for patients, providing personalized care and maintaining long-term relationships. Coordinated workflows between medical staff, patients, and vendors, ensuring smooth communications. Expanding expertise with Certification in Electroacupuncture According to Voll (EAV) testing, adding holistic patient assessment skills.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Assisted in emergency dental procedures, providing critical support in high-pressure situations.
• Scheduled and confirmed patient appointments.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.