William Chavez
Altus,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Area Manager
Amazon.com
Oklahoma City, OK
03.2022 - Current
- Number one priority in this position was Safety of all of associates.
- Trained over 100+ employees and developed workers over time and provided supported whenever needed
- Responsible for all budgetary, people development and operations objectives for Outbound Ship Dock
- Managing and leading team of Process Assistants, coaching and mentoring team to ensure performance objectives are met, building positive employee relations and building leadership bench strength
- Driven creation of staffing plans, schedules, quality initiatives, process change initiatives, and other
- Leveraged Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into creation of improvement plans for functional area
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among network
- Worked closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager)
- Able to address operational and personnel issues affecting functional area
- Surface issues with potential to affect multiple functional areas, along with ideas for solutions to Senior Operations
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Sales Associate
Walmart
Altus, OK
04.2018 - 03.2022
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Helped average of fifty customers per day by responding to inquiries and locating products
- Negotiated and closed deals with minimal oversight
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Assisted customers by finding needed items and checking inventory for items at other locations
- Responsible for Electronics / Lawn & Garden / Hardware department
- Answered incoming calls
- Conducted credit card transactions through POS System
- Educated customers about multiple types of products and services
- Assisted with returns
- Responsible for store displays
- Stocked floor
- Maintained clean service environment
- Provided pleasant customer service
Cook
Taco Bell Restaurant
Altus, OK
05.2017 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Trained and supervised cooking staff to expertly meet daily needs.
Education
BBA - Business Management
University Of Central Oklahoma
Edmond, OK12.2021
Associate of Applied Science - Business Administration
Western Oklahoma State College
Altus, OK05.2019
Skills
- Inventory control procedures
- Reliable and punctual
- Job Assignments
- Business Development
- Materials Planning and Logistics
- Resource Allocation
- Team Meetings
- Staff Management
- Manage Operations
- Team Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Area Manager
Amazon.com
03.2022 - Current
Sales Associate
Walmart
04.2018 - 03.2022
Cook
Taco Bell Restaurant
05.2017 - 01.2018
BBA - Business Management
University Of Central Oklahoma
Associate of Applied Science - Business Administration
Western Oklahoma State College