William Clark
Rochester,NY
Summary
Psychology undergraduate bringing exceptional communication, observational, and interpersonal skills along with the capability to solve problems alone as well as working collaboratively within a team. Eager to step in with a deep interest of determining patients needs and providing them to achieve their goals over the short and long term. Ready to expand my skill set by learning by learning how to serve as an advocate for patients and their families.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Rochester Regional Hospital
03.2023 - Current
- De-escalate situations and ensuring patient safety.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Utilized creative problem-solving abilities to address complex patient needs.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among patients.
Access Associate
Rochester Regional Hospital
02.2021 - 03.2023
- Enhanced patient experience by providing timely and efficient registration services.
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
- Increased team productivity through effective communication and workflow coordination.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
Residential Associate
Catholic Charities Family And Community Services
07.2020 - 02.2021
- Monitors residents to assure a safe therapeutic environment.
- Makes hourly visual contact with residents and documents in client observation record
- Implements recreational activities as created by the vocational specialist or residential team.
- Cover non clinical psychoeducational groups as needed
- Observes peer led activities
- Provides transportation when needed to meetings.
- Conducts room and personal belonging searches to ensure the safety of the environment and program participants.
- Conducts urine toxicology screens as scheduled or randomly if needed while practicing universal precautions
Crew Member
Wendy's
11.2016 - 07.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY01.2024
Associate of Science - Psychology
Monroe Community College
Rochester, NY06.2020
High School Diploma -
Eastridge Senior High School
Rochester, NY06.2018
Skills
- Conflict Resolution
- Activity Monitoring
- Crisis Handling
- Time management
- Therapeutic communication
- Problem-solving abilities
- Team collaboration
- Empathy and compassion
- Ethical decision-making
- Continuous learning
- De-escalation strategies
- Critical Thinking
- Organization
- Leadership
- Attention to detail
- Interpersonal skills
Timeline
Behavioral Health Technician
Rochester Regional Hospital
03.2023 - Current
Access Associate
Rochester Regional Hospital
02.2021 - 03.2023
Residential Associate
Catholic Charities Family And Community Services
07.2020 - 02.2021
Crew Member
Wendy's
11.2016 - 07.2020
Bachelor of Arts - Psychology
SUNY Empire State College
Associate of Science - Psychology
Monroe Community College
High School Diploma -
Eastridge Senior High School
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