William Clifford
San Antonio
Summary
Highly organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities to achieve team objectives and drive success. Committed to fostering collaboration and enhancing productivity within diverse work environments. Eager to contribute skills and dedication to support organizational growth and excellence.
Overview
6
6
years of professional experience
Work History
Resolution Consultant
AssetWorks Inc.
05.2024 - Current
- Analyze customer databases to identify root causes and develop effective custom solutions using SQL.
- Collaborate with cross-functional teams to enhance service delivery processes.
- Develop training materials for new hires, improving onboarding efficiency.
- Improve customer satisfaction by resolving complex issues through diligent research and effective communication.
- Make significant contributions to team workload by resolving 21% of total requests in a team of 6.
Undergraduate Research Assistant
University of Texas at San Antonio
06.2024 - 12.2024
- Participated in regular lab meetings, contributing valuable insights and suggestions for ongoing projects.
- Assisted in data collection and analysis using statistical software tools.
- Evaluated research methodologies, contributing to process enhancements and efficiency improvements.
- Maintained detailed records of all experiments conducted, ensuring easy accessibility and proper documentation procedures were followed.
- Developed 100% of research test cases, and established agent testbed.
- Represented MEDAL scholars by presenting results at the UTSA Undergraduate Research Showcase in August 2024.
Computer Science Tutor
University of Texas at San Antonio
09.2023 - 05.2024
- Facilitated collaborative learning sessions, encouraging peer-to-peer interaction and problem-solving skills.
- Conducted one-on-one tutoring sessions to address individual learning needs and improve academic performance.
- Evaluated student assignments and projects, offering constructive feedback to promote continuous improvement.
- Enhanced student understanding of computer science concepts by incorporating real-world applications and examples in tutoring sessions.
Instructor
Mathnasium
09.2022 - 08.2023
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Observed and adopted new techniques from skilled instructors and lecturers.
Front Desk Associate
Best Western Premier
06.2019 - 12.2021
- Managed guest check-in and check-out processes to ensure smooth operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new front desk associates on procedures and software systems for efficiency.
Education
Associate of Science - General Studies
Victoria College
Victoria, TX05-2018
B.S. - Computer Science
University of Texas At San Antonio
San Antonio, TX12-2024
High School Diploma -
Buhl High School
Buhl, ID05-2016
Skills
- SQL
- JIRA
- Scripting languages: PHP, python, javascript
- Web technologies
- Containerization technologies
- Programming languages
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Undergraduate Research Assistant
University of Texas at San Antonio
06.2024 - 12.2024
Resolution Consultant
AssetWorks Inc.
05.2024 - Current
Computer Science Tutor
University of Texas at San Antonio
09.2023 - 05.2024
Instructor
Mathnasium
09.2022 - 08.2023
Front Desk Associate
Best Western Premier
06.2019 - 12.2021
Associate of Science - General Studies
Victoria College
B.S. - Computer Science
University of Texas At San Antonio
High School Diploma -
Buhl High School