Resolved client tax issues regarding federal, state, sales, and payroll taxes
Contracted fee-based services for tax attorneys and CPAs to enhance service offerings.
Managed extensive case files while ensuring comprehensive client services.
Maintained current knowledge of tax law changes to inform client strategies.
- Assisted clients in understanding financial solutions and effectively resolving issues.
- Conducted follow-up calls to confirm client satisfaction with services received.
- Documented client interactions and resolutions meticulously to ensure compliance.
- Conducted research into various types of resolutions available for different scenarios, in order to provide the most effective solution possible.