William C. Nottenkamper
Experienced Operations Manager
Novi,MI
Summary
Proven leader in warehouse and distribution management, driving operational efficiency and productivity. Successfully implemented quality control measures and optimized inventory systems, resulting in enhanced customer satisfaction and reduced operational costs.
Overview
15
15
years of professional experience
Work History
Director of Warehouse/Distribution/Final Mile
ABC Warehouse INC
Pontiac, MI
01.2024 - Current
- Directed daily warehouse operations, improving workflow and supporting overall productivity.
- Directed operations to improve efficiency and increase profit margins.
- Managed inventory systems, ensuring accurate stock levels and availability.
- Streamlined supply chain management, enhancing resource allocation and operational effectiveness.
- Oversaw budget management for warehouse operations and resource allocation.
- Developed operational policies to optimize workflow and reduce waste.
- Implemented quality control measures to uphold product standards and compliance.
- Identified opportunities for improvement in operational performance metrics.
- Identified opportunities for process optimization through data analysis.
- Implemented systems for tracking progress on key initiatives or projects.
- Supervised staff training programs to elevate team performance and safety standards.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assessed employee performance against established benchmarks or targets.
- Facilitated collaboration between teams by encouraging open communication channels.
- Coordinated cross-departmental communication to support project goals and initiatives.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Negotiated agreements with external partners such as contractors or consultants.
- Developed service improvement initiatives, boosting customer satisfaction and retention.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Implemented new technologies to streamline processes and enhance productivity.
- Managed crisis situations to minimize impact on operations and reputation.
- Analyzed data to inform decision-making and strategic direction.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Transportation/Inbound/Inventory Control Operations Manager
RiteAid CSC 00029
Waterford, MI
01.2016 - 01.2024
- Interview, hire and coordinate training for all warehouse team members, Truck Drivers, Clerks and Management
- Develop a cohesive and empowered team of 30 - 60 employees with the technical and problem-solving skills to execute daily tasks as efficiently as possible. In-depth hourly Labor Performance Management; managing Loader performance, Forklift Driver performance, Non Con performance and trailer stripping performance through our performance management system (Pro-Rep) to coach employees on obstacle removal to improve performance. Pre-shift huddles are utilized as touch points to gain a pulse of the team, encourage, and motivate the team.
- Manage all day-to-day people issues such as assigning work, safety, specific employee issues, etc. Provide coaching through ghosting and administer corrective action as needed
- Meet cost/quality KPIs; execute targets and objectives through daily management of direct and indirect expenses. Direct expenses include labor efficiency (how many cases are outputted per hour worked) and accuracy (packing cases in a complete and exact manner). A heavy emphasis will be placed on supporting the frontline Team to achieve its Dynamic Standards Labor expectations. Additionally, all indirect expenses must be maintained, such as supplies, utilities, etc
- Ensure site, Driver and truck regulatory compliance with OSHA, DOT, FDA, and EPA
- Oversaw inventory management and safety protocols in warehouse, ensuring proper placement and utilization of pallets, forklifts, trash cans, and departmental equipment according to 5S standards.
- Facilitated Kaizen projects focused on eliminating process waste and reducing costs.
Dock Manager
Fed Ex Smart Post
Belleville, MI
01.2012 - 01.2016
Skills
- Policy development
- Supply chain optimization
- Inventory management
- Budget management
- Labor performance management
- Process improvement
- Quality assurance
- Policy development
- Supply chain optimization
Timeline
Director of Warehouse/Distribution/Final Mile
ABC Warehouse INC
01.2024 - Current
Transportation/Inbound/Inventory Control Operations Manager
RiteAid CSC 00029
01.2016 - 01.2024
Dock Manager
Fed Ex Smart Post
01.2012 - 01.2016