William Coady
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Technical Representative
Mizuno Golf USA
03.2018 - Current
- I am a sub-contracted master club fitter who provides club fitting services to golfers throughout our region.
- I utilize proprietary Mizuno Golf technology to make sure our customers receive the best possible fit and outcome for their golf games.
- I facilitate direct sales during our demo events for the golf shop or store that is hosting the event.
Senior Central Communications Officer
Yale New Haven Hospital
02.2011 - Current
- Point of contact for Yale New Haven Hospital Protective Services Department. Handling of all emergency and non-emergency calls for service within the hospital.
- Communications Training Officer. Responsible for all new employee training and any specialized training programs.
- Wrote and facilitated numerous training programs throughout the hospital training security and non-security personnel.
- I programmed and designed our departments Computer Aided Dispatch software and trained all of our employees on it's utilization.
- I hold certifications as a 911 Supervisor, Communications Training Officer, and a Training Instructor.
Club Fitter/Sales Representative
Chris Cote's Golf Shop
03.2019 - 10.2022
- I provided club fitting services and sales for one of Golf Digests Top 100 Club Fitters in the country.
- I held a very high closure rate for sales, including additional product that the customer might not have been initially thinking about purchasing.
- I performed training for new employees in the process of club fitting.
- I hold a certification in Trackman Simulator Systems.
Technical Representative
PING Golf USA
03.2015 - 10.2017
- I was a master club fitter with PING Golf. I traveled throughout our territory to provide fitting services for golf shops and stores in the region.
- I facilitated direct sales from the facility we were performing our demo day at.
Education
No Degree - Business Administration
University of Arizona Global Campus
Chandler, AZ2025
No Degree - Emergency Management
Western Carolina University
Cullowhee, NCHigh School Diploma -
Mark T Sheehan High School
Wallingford, CTSkills
- Sales Expertise
- Product and Service Sales
- Price Structuring
- Time Management
- Database Management
- Account and Territory Management
- Effective Customer Communication
- Product Selection
- Sales Contracts
- Customer Needs Assessments
- Club Fitting
- Written Documentation
- Problem-Solving Skills
- Corporate Communications
- Report Writing
- Law Enforcement Contact
- Internal and External Communications
- Service Dispatching
- Public Relations
- Communications Programs
- Personnel Management
- Emergency Medical Dispatching
- Verbal and Written Communication
- Safety Training
- Special Projects
- Crisis Communications
- Policy and Procedure Development
- Resource Allocation
- Resolving Complex Issues
- Life Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Club Fitter/Sales Representative
Chris Cote's Golf Shop
03.2019 - 10.2022
Technical Representative
Mizuno Golf USA
03.2018 - Current
Technical Representative
PING Golf USA
03.2015 - 10.2017
Senior Central Communications Officer
Yale New Haven Hospital
02.2011 - Current
No Degree - Business Administration
University of Arizona Global Campus
No Degree - Emergency Management
Western Carolina University
High School Diploma -
Mark T Sheehan High School
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