Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

William Coefield

Woodstock,GA

Summary

Experienced in consulting with customers and other stakeholders to determine project workflow, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, user training and customer relationship development.

Overview

15
15
years of professional experience

Work History

Implementation Coordinator and Project Manager

Passio Technologies
Atlanta, GA
09.2022 - Current
  • Assisted in the development of project plans and schedules for software implementations.
  • Prepared and delivered account specific administrative training to all onboarding and existing clients.
  • Facilitated resolution of conflicts that arose during implementation process.
  • Scheduled meetings with stakeholders involved in the project to review progress updates.
  • Engaged with external vendors as needed for additional resources or assistance during implementations.
  • Coordinated implementation of software projects, ensuring successful completion within established timelines.
  • Assessed risks associated with each phase of the implementation process and developed mitigation strategies.
  • Provided support to customers during all phases of the implementation process.
  • Built partnerships with product management, product support, product technology, sales, finance and operations teams to streamline product training development, communication and user documentation processes.
  • Monitored progress of projects against established milestones and communicated any delays or issues to stakeholders.
  • Conducted quality assurance testing prior to release of completed projects.
  • Wrote standard operating procedures and policy manuals to educate team members.
  • Identified, addressed and either resolved or escalated project issues.

Professional Services Operations Implementation Consultant

OneTrust
01.2022 - 06.2022
  • GRCP Certified (Governance, Risk Management, and Compliance Professional)
  • API Migration (Application Programming Interface)
  • Annual Reassessment Automation
  • Data Privacy
  • Third Party Risk Management
  • Standards/ Controls.

Independent Contracting

Reworx Service Group, LLC
01.2017 - 01.2022
  • Conducted site exploitation for Verizon and AT&T
  • Provided comprehensive route planning for fiber optics installation.

Parking Management Services

LAZ Parking
03.2017 - 11.2018
  • Site Supervisor
  • Conducted interviews for new hire selection
  • Provided training for new hires.

0311 - Infantry Team Leader

United States Marine Corps
10.2011 - 10.2015
  • Disseminated raw intelligence
  • Held Secret level security clearance for four years
  • Coordinated with Counterintelligence for mission effectiveness
  • Operated two UAV (unmanned aerial vehicle) platformed surveillance systems
  • Provided presentations to chain of command for planning purposes
  • Solicited input on training needs through employee interviews
  • Conducted training of department staff.

Leasing Consultant

Aderhold Properties Inc.
Atlanta, GA
02.2009 - 09.2011
  • Coordinated real estate lease agreements
  • Determined eligibility of prospective tenants
  • Directed collection of rental fees, deposits
  • Ordered and directed repairs and maintenance
  • Negotiated property contracts/ leases
  • Maintained records of rental activity, property availability.

Education

B.S. Integrative Studies -

Kennesaw State University
07.2021

Skills

  • Computer Hardware and Software Programs
  • Personnel Leadership
  • Administrative Functions
  • Customer Service
  • GRCP Certification (Governance, Risk Management, and Compliance Professional)
  • Implementation of Third-Party Risk Management Cloud Services
  • Information and Network Security
  • Unbuntu
  • IDPS (Intrusion Detection and Prevention Systems)
  • Security Onion
  • Risk Management
  • Incident Response and Disaster Recovery
  • Malware Prevention and Detection
  • Project Management
  • Reporting Tools
  • Software Implementation
  • User Training
  • Software Configuration

Military Service

E-4/ Corporal, 0311 Infantry Rifleman, 10/2011, 10/2015, 2/8 Golf Company, Team Leader, Squad Leader, Company Level Intelligence Cell

Timeline

Implementation Coordinator and Project Manager

Passio Technologies
09.2022 - Current

Professional Services Operations Implementation Consultant

OneTrust
01.2022 - 06.2022

Parking Management Services

LAZ Parking
03.2017 - 11.2018

Independent Contracting

Reworx Service Group, LLC
01.2017 - 01.2022

0311 - Infantry Team Leader

United States Marine Corps
10.2011 - 10.2015

Leasing Consultant

Aderhold Properties Inc.
02.2009 - 09.2011

B.S. Integrative Studies -

Kennesaw State University

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