William Conrad
Broken Arrow,OK
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs along with solid planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Republic Services
01.2023 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Division Manager
Republic Services, Bay
06.2020 - 01.2023
- Set and oversaw division budgets with gross revenue targets combined $20M annually, managed cross-functional team of 75 in 2 locations ranging from entry level to midlevel management
- Controlled costs by streamlining operations and maintaining residential EDIT margins of 28%.
Operations Manager
Republic Services
12.2016 - 07.2020
- Established positive and effective communication among unit staff to increase customer zeal
- Reduced liquid damages from $30,000 monthly to $0.00 by establishing a positive relationship with Volusia County, exceeding customers' expectations.
Operations Supervisor
Republic Services, Rouge LA
03.2011 - 12.2016
- Motivated and trained 60 drivers to maximize team productivity by increasing awareness around route standards, safety culture, customer zeal
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
Education
No Degree - Organizational Leadership
General Manager Acceleration Program
Centeral Florida01.2023
Commercial Class A License - Commercial Truck Driving
American Truck School
Redding, CA05.2005
Certificate of Completion | Primary Leadership Development -
United States Army Infantry School
08.1991
Skills
- Profit and Loss
- Verbal and Written Communication
- Project Planning
- Cross-Functional Team Management
- Staff Development
- Labor Cost Controls
- Profit and Loss Accountability
- Change Implementation
- Multimillion-Dollar P&L Management
- Interpersonal Skills
- Staff Retention Programs
- Salary Structure
Timeline
General Manager
Republic Services
01.2023 - 10.2023
Division Manager
Republic Services, Bay
06.2020 - 01.2023
Operations Manager
Republic Services
12.2016 - 07.2020
Operations Supervisor
Republic Services, Rouge LA
03.2011 - 12.2016
No Degree - Organizational Leadership
General Manager Acceleration Program
Commercial Class A License - Commercial Truck Driving
American Truck School
Certificate of Completion | Primary Leadership Development -
United States Army Infantry School
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