William Coolbaugh
Bel Air,MD
Summary
Motivated and reliable professional currently pursuing the CompTIA Tech+ certification, aiming to transition into the IT field. I bring a strong foundation in computer usage, and a patient, methodical approach to troubleshooting. While I’m still building my technical expertise, I have a solid understanding of general computer operations, and a commitment to providing excellent customer service. I’m eager to contribute to a team where I can continue to learn and grow, supporting users with their technical needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Installer
Absolute Audio
Bel Air, MD
08.2022 - Current
- Installed car audio systems, including speakers, amplifiers, and subwoofers.
- Constructed custom enclosures for subwoofers to enhance audio performance.
- Programmed aftermarket radios for optimal integration with vehicle electronics.
- Performed wiring of audio components to factory harnesses for seamless functionality.
- Diagnosed and repaired electrical issues in car audio systems to ensure reliability.
- Educated customers on features of new installations to promote user satisfaction.
- Cleaned work areas after each job to maintain a professional environment.
- Soldered connections between wires and components as needed to ensure durability.
Technician
Safelite AutoGlass
Churchville, MD
01.2022 - 09.2022
- Greet customers, fill out work orders, and deal with sales of of maintenance items
- Front desk responsibilities included greeting customers
- Utilized vacuum systems to remove broken pieces of glass from interior areas of vehicles.
- Performed windshield repair or replacement on cars, trucks, and other motor vehicles.
- Applied adhesives to bond the windshield in place.
Lineman
City Light & Power, Inc.
Edgewood, MD
06.2018 - 07.2021
- Maintain power lines, drive commercial vehicles, maintain yard and shop
- Cleaned up work sites after completing projects.
- Operated bucket trucks to install or maintain high voltage power lines.
- Maintained, repaired and replaced poles and cross-arms.
- Inspected equipment for faults or damage to determine repair needs.
- Participated in emergency response teams during natural disasters.
- Troubleshot problems with distribution systems to identify root cause of issue.
- Installed, spliced and tested overhead power lines.
Lineman
AUI Power
Elkton, MD
02.2014 - 06.2018
- Cleaned up work sites after completing projects.
- Operated bucket trucks to install or maintain high voltage power lines.
- Maintained, repaired and replaced poles and cross-arms.
- Inspected equipment for faults or damage to determine repair needs.
- Participated in emergency response teams during natural disasters.
- Troubleshot problems with distribution systems to identify root cause of issue.
- Installed, spliced and tested overhead power lines.
- Conducted safety inspections of all power line equipment prior to use.
- Removed old wires from utility poles before replacing them with new ones.
- Performed pole climbing, digging holes and backfilling trenches for line installation.
- Read blueprints and diagrams for proper installation techniques.
Customer Service Advisor
Jiffy lube
Elkton, MD
03.2012 - 02.2014
- Responsibilities
- I greet customers and talk to them about the preventive maintenance services we offer to help keep their vehicle in good condition
- Accomplishments
- I've moved up in positions and am currently the supervisor in training
- Skills Used
- Automotive knowledge
Education
High School Diploma -
Bohemia Manor High School
Chesapeake City, MD06-2014
Some College (No Degree) - Cyber Security
Cecil Community College
Elkton, MDVocational - Automotive
Cecil County School Of Technology
North East, MD01-2014
Skills
- Customer service
- Technical troubleshooting
- Product installation
- Basic Troubleshooting (hardware & software)
- Windows OS familiarity (installing/updating)
- MacOS familiarity (installing/updating)
- PC setup and configuration (keyboards, monitors, basic networking)
- Patience and problem-solving
- Ability to follow step-by-step guides
- Quick learner with strong attention to detail
- Dependable and punctual
- Familiar with core IT fundamentals (IT concepts, infrastructure, security basics)
Certification
- CDL A
- CDL B
Certifications
Currently working towards Comptia Tech+ Certification.
Timeline
Installer
Absolute Audio
08.2022 - Current
Technician
Safelite AutoGlass
01.2022 - 09.2022
Lineman
City Light & Power, Inc.
06.2018 - 07.2021
Lineman
AUI Power
02.2014 - 06.2018
Customer Service Advisor
Jiffy lube
03.2012 - 02.2014
High School Diploma -
Bohemia Manor High School
Some College (No Degree) - Cyber Security
Cecil Community College
Vocational - Automotive
Cecil County School Of Technology
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