William Cortez
New Rochelle,NY
Overview
7
7
years of professional experience
Work History
Sales Associate
Home Depot
04.2017 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Construction Management
SUNY Farmingdale
Farmingdale, NY08.2024
Bachelor Of Science - Architectural Engineering Technology
SUNY Farmingdale
Farmingdale, NY12.2023
Associate of Applied Science - Civil Technology
Westchester Community College
Valhalla, NY05.2019
High School Diploma -
New Rochelle High School
New Rochelle, NY06.2015
Skills
- AutoCAD, Autodesk Revit
- Microsoft Word, Excel, Project, PowerPoint
Professional Experiences
- Certificate of Appreciation
Awarded by the BrookHaven Town Board (May 17th 2023)
For my as-built drawing of a town building through my service learning existing condition construction drawing project at SUNY farmingdale
- Certificate of Congratulations
Awarded by the Brookhaven Superintendent of Highways (July 27th 2023)
For my creation of a Site Plan of the Holtsville Ecology Site & Animal Preserve
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Home Depot
04.2017 - Current
Bachelor of Science - Construction Management
SUNY Farmingdale
Bachelor Of Science - Architectural Engineering Technology
SUNY Farmingdale
Associate of Applied Science - Civil Technology
Westchester Community College
High School Diploma -
New Rochelle High School
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