Kailyn Richey
Chesterfield,VA
Summary
Team lead of First Impressions with experience in high-level customer service and front desk management. Strengths include superior communication, organizational computer skills, problem-solving abilities, and adeptness at creating welcoming environments for diverse clientele. Proven track record of enhancing corporate image through friendly and professional demeanor. Impact made by improving overall client satisfaction and fostering positive relationships on behalf of organizations.
Overview
7
7
years of professional experience
Work History
First Impressions
Vance Thompson Vision
West Fargo, ND
02.2023 - Current
- Developed processes that improved efficiency of the reception area operations.
- Obtained and processed payments from clients for products and services.
- Handled diverse needs for clients in-person, by phone or through email.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
Store Manager
Aldi
Fargo, ND
08.2019 - 11.2023
- Oversaw aspects of maintenance, inventory and daily activities.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Waitress
Applebee's Neighborhood Grill & Bar
Fergus Falls, MN
11.2018 - 04.2019
- Experience in providing excellent service to diners at quality establishments.
- Possesses familiarity with POS terminals and common restaurant machinery.
- Expert with a proven ability to “upsell” alcohol, dessert, and appetizers to customers.
Sales Associate
Herbergers
Fergus Falls, MN
12.2017 - 08.2018
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Kennedy Secondary School
Fergus Falls, MN05.2019
Skills
- Guidance and Mentorship
- Problem-Solving
- Recruitment and Staff Development
- Effective Work Organization
- Expense Management
- Innovative Thinking
- Employee Relations
- AutoCAD, Autodesk Revit
- Microsoft products
- Excel
- Operational procedures
Timeline
First Impressions
Vance Thompson Vision
02.2023 - Current
Store Manager
Aldi
08.2019 - 11.2023
Waitress
Applebee's Neighborhood Grill & Bar
11.2018 - 04.2019
Sales Associate
Herbergers
12.2017 - 08.2018
High School Diploma -
Kennedy Secondary School