Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Burns

Sioux City,IA

Summary

Dynamic Ophthalmic Technician with expertise in electronic health records and patient education at Vance Thompson Vision. Proven ability to enhance patient care through effective communication and diagnostic testing. Recognized for exceptional customer service and team collaboration, ensuring a seamless experience for patients and colleagues alike.

Overview

6
6
years of professional experience

Work History

Ophthalmic Technician

Vance Thompson Vision
South Sioux City, NE
02.2023 - Current
  • Maintained accurate electronic health records for all patient visits.
  • Instructed patients on proper application of prescribed eye drops and medications.
  • Prepared patient charts prior to each visit including relevant past medical history.
  • Communicated with co-workers regarding patient care plans and follow-up instructions.
  • Performed diagnostic tests, including visual acuity, tonometry, refraction, and fundus photography, efficiently.

Sales Associate

Walmart
Vermillion, SD
08.2020 - 01.2022
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Helped customers locate items within the store using the inventory system.
  • Identified opportunities for process improvement and cost savings initiatives.
  • Ensured compliance with company safety regulations at all times while on the job.

Sales Associate

Panera Bread
Sioux Falls
08.2019 - 07.2020
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.

Merit Badge Counselor

Lewis and Clark Scout Reservation
Tabor, SD
05.2019 - 08.2019
  • Collaborated with peers daily to host engaging group activities.
  • Strictly upheld archery range rules and BSA regulations for 20+ scouts simultaneously.
  • Enhanced customer satisfaction with accurate and prompt data collection.

Education

Bachelor of Science - General Studies

University of South Dakota
Vermillion, SD
05-2022

Skills

  • Electronic health records
  • Patient education
  • Diagnostic testing
  • Telephone triage
  • Customer service
  • Team collaboration

References

References available upon request.

Timeline

Ophthalmic Technician

Vance Thompson Vision
02.2023 - Current

Sales Associate

Walmart
08.2020 - 01.2022

Sales Associate

Panera Bread
08.2019 - 07.2020

Merit Badge Counselor

Lewis and Clark Scout Reservation
05.2019 - 08.2019

Bachelor of Science - General Studies

University of South Dakota

Similar Profiles

CREATE PROFILE