NexTech
Rachel Burns
Sioux City,IA
Summary
Dynamic Ophthalmic Scribe with expertise in electronic health records and patient education at Vance Thompson Vision. Proven ability to enhance patient care through effective communication and diagnostic testing. Recognized for exceptional customer service and team collaboration, ensuring a seamless experience for patients and colleagues alike.
Overview
7
7
years of professional experience
Work History
Ophthalmic Scribe
Vance Thompson Vision
South Sioux City, NE
07.2025 - Current
- Used NexTech to input information into computerized patient record system.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Accompanied physicians through day in fast-paced, stressful environments.
Ophthalmic Technician
Vance Thompson Vision
South Sioux City, NE
02.2023 - 07.2025
- Maintained accurate electronic health records.
- Instructed patients on proper application of prescribed eye drops and medications.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Communicated with co-workers regarding patient care plans and follow-up instructions.
- Performed diagnostic tests, including visual acuity, tonometry, refraction, and fundus photography, efficiently.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Sales Associate
Walmart
Vermillion, SD
08.2020 - 01.2022
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Helped customers locate items within the store using the inventory system.
- Identified opportunities for process improvement and cost savings initiatives.
- Ensured compliance with company safety regulations at all times while on the job.
Sales Associate
Panera Bread
Sioux Falls
08.2019 - 07.2020
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
Merit Badge Counselor
Lewis and Clark Scout Reservation
Tabor, SD
05.2019 - 08.2019
- Collaborated with peers daily to host engaging group activities.
- Strictly upheld archery range rules and BSA regulations for 20+ scouts simultaneously.
- Enhanced customer satisfaction with accurate and prompt data collection.
Education
Bachelor of Science - General Studies
University of South Dakota
Vermillion, SD05-2022
Skills
- Electronic health records
- Patient education
- Diagnostic testing
- Telephone triage
- Customer service
- Team collaboration
Software
Practice
AllScripts
RCopia
CoverMyMeds
Timeline
Ophthalmic Scribe
Vance Thompson Vision
07.2025 - Current
Ophthalmic Technician
Vance Thompson Vision
02.2023 - 07.2025
Sales Associate
Walmart
08.2020 - 01.2022
Sales Associate
Panera Bread
08.2019 - 07.2020
Merit Badge Counselor
Lewis and Clark Scout Reservation
05.2019 - 08.2019
Bachelor of Science - General Studies
University of South Dakota
References
References available upon request.