William Cotterman
Chickamauga,GA
Summary
Reliable, energetic Mechanic with passion for hands-on work. Identifies issues early and comes up with cost-effective solutions for client and business. Highly versatile and experienced with latest technology and advancements in the communication industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Cable Technician
Windstream Communications, Inc.
05.2024 - Current
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Operate bucket truck and climb poles to fix main line cable and fiber optics.
- Assist technicians with hanging service drops, and cable issues as needed.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
Business Systems Technician 1
Windstream Communications, Inc.
03.2022 - 11.2023
- Developed strong relationships with clients by providing exceptional customer service, resolving technical issues quickly, and consistently meeting project deadlines.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and repaired phone systems
- Installed fiber and copper drops to customers location
- Assist the Network Technician as needed with the DSLAMS and other networking equipments.
- Installed and repaired copper and fiber circuits
- Make sure customers are educated with new phones and phone systems
Customer Service Technician
Windstream Communications, Inc.
07.2017 - 03.2022
- Install and repair residential phone and internet.
- To ensure customers are getting the best quality service they can get.
- Assist business and network techs as needed
- To ensure customers are educated to the products and speed they are receiving
- Climb poles and attach service drops from pole to house
Line Leader
Nissin Brake GA
01.2016 - 07.2017
- Assisted in training new employees and implementing procedural changes.
- Monitored product quality to achieve superior quality reputation.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Safely operated TYPE OF EQUIPMENT to avoid accidents and mishaps.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Supervised updating procedures for working documents such as shift reports and handovers.
- Provided expert guidance and support to team members, helping them develop their skills and advance in their careers.
- Coordinated cross-training initiatives for staff members, increasing versatility and reducing skills gaps.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
Education
LaFayette High School
LaFayette, GA03.2017
Skills
- Systems Troubleshooting
- Problem Diagnosis
- Equipment Inspection and Testing
- Equipment Diagnostics
- Troubleshooting Skills
- Service calls
- Pole climing
- Operate bucket trucks
Timeline
Cable Technician
Windstream Communications, Inc.
05.2024 - Current
Business Systems Technician 1
Windstream Communications, Inc.
03.2022 - 11.2023
Customer Service Technician
Windstream Communications, Inc.
07.2017 - 03.2022
Line Leader
Nissin Brake GA
01.2016 - 07.2017
LaFayette High School
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