JEAN D GERVAIS
Covington,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CABLE TECHNICIAN
AT&T SERVICE, INC
05.2023 - 10.2023
- Troubleshooted and repaired service as required
- Installed or repaired internet services and phone lines
- Troubleshooted and repaired TV service
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Maintained accurate records of installations, services, and repairs to uphold company standards and regulatory compliance.
MERCHANDISING MANAGER
DOLLAR TREE
08.2017 - 05.2019
- Reconcile cash and make bank deposits daily
- Managed inventory tracking to minimize losses
- Enhanced customer satisfaction and daily problem solving
- Hiring and training new associates
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Increased sales by developing and implementing successful merchandising strategies.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
Manager of Operations
DII Store
06.2003 - 09.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Store Manager
Dollar General Store
08.2016 - 06.2017
- Strengthened workflow productivity by hiring and developing top talent
- Delivered excellent customer service
- Trained and mentored associates to teach daily tasks and procedures
- Daily bookkeeping of the cash registers and bank deposits
Education
Aviation Maintenance Technician Certificate - Aircraft Maintenance
Aviation Institute of Maintenance
Duluth, GA06.2024
Skills
- Troubleshooting
- Inspection
- Repairs
- Structural modifications
- Aircraft operating systems
- Electrical systems
- Hydraulics
- Pneumatics
- Environmental systems
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Hand-tool proficiency
- Troubleshooting skills
- Service records
- Safety practices
- Installing equipment
- Safety awareness
- Equipment installation and repair
- Network Troubleshooting
- Documenting activities
- Critical Thinking
- Wire Splicing
- Preventive Maintenance
- Safety Procedures Adherence
- Troubleshooting and diagnosis
- Electronic equipment repair
- Cabling layouts
Certification
A&P Mechanic
Timeline
CABLE TECHNICIAN
AT&T SERVICE, INC
05.2023 - 10.2023
MERCHANDISING MANAGER
DOLLAR TREE
08.2017 - 05.2019
Store Manager
Dollar General Store
08.2016 - 06.2017
Manager of Operations
DII Store
06.2003 - 09.2017
Aviation Maintenance Technician Certificate - Aircraft Maintenance
Aviation Institute of Maintenance