William Cox
Delaware,OH
Summary
Reliable and proactive Crew Manager focused on optimizing workflow and ensuring safety standards. Known for effective inventory management and employee development, committed to driving operational success and enhancing service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Manager
White Castle Restaurant
Sunbury, OH
07.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new crew members in restaurant procedures and customer service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Oversaw scheduling to maintain adequate staffing during peak hours and special events.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
- Collaborated with management on strategic initiatives to improve service delivery and operational processes.
Crew Member
Wendys Fast Food
Delaware, OH
04.2022 - 08.2023
- Delivered exceptional customer service in high-volume fast food environment.
- Operated kitchen equipment efficiently to prepare and serve menu items.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted team members in training new staff on operational procedures.
- Collaborated with coworkers to optimize workflow during peak hours.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Rutherford B Hayes High School
Delware Ohio05-2025
Skills
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Employee development
- Teamwork
- Problem-solving
- Multitasking
- Reliability
Accomplishments
- Supervised team of 10 staff members.
- Achieved low SOS by completing orders with accuracy and efficiency.
Certification
- Certified crew manager, White Castle - July,2025-now
Languages
Spanish
Limited Working
Interests
- Cooking
- Enjoy participating in soccer for overall physical and mental well-being
- Rock Climbing
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Team Sports
- Strategy Games
- Video Gaming
- Music
- Watching Movies and TV Shows
- Gym Workouts
Timeline
Crew Manager
White Castle Restaurant
07.2023 - Current
Crew Member
Wendys Fast Food
04.2022 - 08.2023
High School Diploma -
Rutherford B Hayes High School