William Curtin
Chicago,IL
Summary
Dynamic server with expertise in order management, payment processing, and upselling, dedicated to enhancing the dining experience. Committed to staying informed about menu items and providing tailored recommendations that align with customer preferences. Proficient in accommodating special dietary requirements while adhering to stringent food safety standards. Proven ability to foster positive guest interactions and strengthen guest loyalty through exceptional service.
Overview
11
11
years of professional experience
Work History
Server/Bartender
4 Corners
Chicago, IL
01.2017 - 01.2026
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upheld a thorough education on all food and beverage programs administered by the restaurant and company.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Store Manager
Foxtrot Ventures
Chicago, IL
08.2021 - 04.2024
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Salon Coordinator
Solo Salon
Chicago, IL
11.2019 - 08.2021
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Improved salon efficiency by streamlining appointment scheduling and client management processes.
Server
One Off Hospitality
Chicago IL
10.2016 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Assistant Manager
Bottle & Bottega
Chicago, IL
06.2015 - 11.2017
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Skills
- BASSET certified
- Certified Foodservice Manager
- Exceptional customer service
- POS proficient with order accuracy
- Responsible and reliable
- Strong work ethic
Timeline
Store Manager
Foxtrot Ventures
08.2021 - 04.2024
Salon Coordinator
Solo Salon
11.2019 - 08.2021
Server/Bartender
4 Corners
01.2017 - 01.2026
Server
One Off Hospitality
10.2016 - 03.2019
Assistant Manager
Bottle & Bottega
06.2015 - 11.2017