William Deaton
Maineville
Summary
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Kroger
11.2021 - 10.2025
- Delivered groceries efficiently to customers, ensuring timely and accurate service.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Communicated effectively with customers regarding delivery status and any changes.
- Verified order accuracy and ensured temperature control for perishable items.
- Maintained a 98%+ on-time delivery rate, consistently exceeding company performance standards
Guest Service Agent
The Summit. A Dolce Hotel
05.2018 - 11.2021
- Delivered exceptional guest experiences through prompt check-in and check-out processes.
- Resolved guest inquiries and complaints with professionalism to enhance satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Managed reservation systems efficiently, optimizing occupancy rates and guest services.
- Trained new staff on operational procedures to maintain high service levels.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Coordinated special requests and accommodations for guests, ensuring personalized experiences that exceed expectations.
Reservations Agent
Hotel Covington
06.2016 - 05.2018
- Successfully managed implementation of upgrade system and trained associates on best practices.
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Collaborated with sales department to arrange large group hotel bookings for weddings, fundraisers, movie productions, family reunions etc.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Created Standard Operation Procedure for Reservations Department, acting as liaison between the Sales and Front Desk Teams. .
Education
Florida Gateway College
Lake City, FLHigh School Diploma -
Boone County High School
Florence, KY01-2007
Skills
- Route optimization
- Customer communication
- Delivery accuracy
- Safety compliance
- Proficient in Opera, PMS, & Microsoft Office
- Balancing accounts and providing daily reports
- Strong sales ability
- Time management
Timeline
Delivery Driver
Kroger
11.2021 - 10.2025
Guest Service Agent
The Summit. A Dolce Hotel
05.2018 - 11.2021
Reservations Agent
Hotel Covington
06.2016 - 05.2018
Florida Gateway College
High School Diploma -
Boone County High School