WILLIAM DESOUZA JR
West Dundee,IL
Summary
Disciplined and reliable professional with leadership experience across military service, hospitality, and customer-facing roles. Former U.S. Marine and Shift Leader with a strong ability to manage teams, handle high-pressure situations, and maintain operational excellence. Skilled in customer engagement, conflict resolution, and multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Infantryman
Armed Forces (Marines)
Joliet, IL
02.2019 - 06.2023
- Executed orders from superior officers promptly, supporting mission objectives.
- Remained proficient in a vast array of weapon systems through live-fire exercises and familiarization.
- Coordinated and organized personnel efforts to achieve task completion effectively.
- Ensured accountability for assigned equipment and personnel, contributing to operational readiness.
- Advised and counseled team members individually about progress and job performance.
Community Service Officer
Carpentersville Police Department
Carpentersville, IL
10.2021 - 03.2022
- Coordinated community outreach initiatives, organized events, and built partnerships with local stakeholders to enhance community engagement.
- Applied strong customer service skills to effectively interact with the public and resolve disputes, fostering positive community relations.
- Performed traffic control duties including directing traffic flow, monitoring speed limits, and maintaining order at special events.
- Created educational materials on safety issues for community distribution, promoting awareness and informed decision-making.
- Prepared incident reports detailing the facts surrounding an occurrence for court proceedings.
Bartender
Alter Brewing
St Charles, IL
03.2024 - 03.2026
- Delivered friendly customer service by greeting arriving customers and providing tailored drink recommendations, improving customer satisfaction.
- Cultivated strong relationships with customers and staff, enhancing overall bar atmosphere and customer loyalty.
- Managed multiple tasks simultaneously, ensuring smooth bar operations and a professional environment.
- Maintained organization and cleanliness of bar area during peak hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
Barista
Starbucks
Lake in the Hills, IL
09.2022 - 10.2024
- Operated cash registers, efficiently processing cash and card transactions to ensure smooth customer transactions.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Collaborated with customers and colleagues, fostering a welcoming atmosphere for a positive customer experience.
- Assisted with opening and closing tasks, maintaining cleanliness in cafe areas and effectively setting up displays to enhance customer engagement.
Line Cook
Alter Brewing
St Charles, IL
01.2023 - 03.2024
- Anticipated customer needs and responded promptly to enhance overall service experience.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Addressed customer complaints and inquiries promptly to maintain satisfaction.
- Maintained focus and concentration to accurately track tables and orders.
Shift Leader
Mod Pizza
Elgin, IL
06.2018 - 02.2019
- Trained new employees on job duties, safety procedures, and company policies to ensure readiness for operational roles.
- Coached team members during shifts to enhance accountability and drive performance improvements.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Compiled and submitted end-of-shift reports for management review to inform decision-making.
Education
High School Diploma -
Harvest Christian Academy
Elgin, IL05-2018
College of DuPage -
College of DuPage
Glen Ellyn, USSkills
- Mixology techniques
- Bar sanitation practices
- Customer service expertise
- Customer service
- Strong multitasking
- Strong communication
- Conflict resolution
- Highly reliable
Languages
- Portuguese
- Spanish, Intermediate
- Portuguese, Fluent
Timeline
Bartender
Alter Brewing
03.2024 - 03.2026
Line Cook
Alter Brewing
01.2023 - 03.2024
Barista
Starbucks
09.2022 - 10.2024
Community Service Officer
Carpentersville Police Department
10.2021 - 03.2022
Infantryman
Armed Forces (Marines)
02.2019 - 06.2023
Shift Leader
Mod Pizza
06.2018 - 02.2019
High School Diploma -
Harvest Christian Academy
College of DuPage -
College of DuPage